Division: Mobile Financial Services
Department: MFS Operations - Mobile Financial Services (MFS)
Location: Accra
Level: Direct Contract
Position: Supervisory Contractor, MFS Merchant Operations Support
Reports to: Manager, MFS Operations

Job Summary:

Provide support to Mobile Money Agent & Merchant operations in the area of setup, management and third level support.

Job Role

• Responsible for capturing Merchants & Agents on the MoMo platform.
• Responsible for capturing Registration Agent accounts (mPOS) on the MoMo platform.
• Provide timely assistance and support to MFS Internal and External stakeholders on merchant and agent related challenges
• Responsible for responding to queries and complaints on merchant and agent setup on the USSD merchant application portal
• Responsible for Providing third level support on escalated tickets from Customer Care Back office on all agent and merchant related queries
• Responsible for providing support to MoMo field Implementation team on all agents/ merchant related complaints.
• Responsible for providing support on set up and other agent operational related issues for partner banks and other financial institutions.

Qualification Required & Experience

Education

• A Degree in Business Administration or its equivalent in other related area of studies.

Experience

• A minimum of 2 years relevant experience

Competencies

• Microsoft Word and Excel
• Other relevant systems applications

Location: Accra

How to Apply For the Job

Interested and qualified applicants should send their Curriculum Vitae by December 14, 2018 to:

MTNGhanaRecruitment@mtn.com

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 14 December, 2018