Job Summary
Category:
Telecommunications
Categories
Job Vacancy For Supervisory Contractor
Division: Mobile Financial Services
Department: Operations & Service Delivery
Location: Accra
Position: Supervisory Contractor
Level: Direct Contract
Reports to: Manager, MFS Operations
Job Summary:
• Provide third level support on MoMo related issues.
• The role is also responsible for coordinating tests on new products and services as well as supporting activities to ensure the smooth running of MFS Operations.
Job Role
• Respond to escalated queries from internal stakeholders, ie. MoMo Outbound team, Call Centre Support team and other Third-party vendors
• Perform daily system checks and operational tests on all MoMo services
• Setup back end and front end user accounts on MoMo platform
• Provide support to MoMo implementation team on related products and services
• Communicate with MoMo stakeholders i.e. BNS, IT, Banks, Merchants, QA on system malfunctions and downtimes
• Follow up with IT to resolve system challenges
• Perform User Acceptance Testing for new products on the MoMo platform
Qualification Required & Experience
Education
• A Degree in Business Administration or any other related area
Experience
• A minimum of 2 years relevant experience
Professional/Technical competencies:
• Microsoft word, Excel and PowerPoint
• Other relevant systems applications
Location: Accra
How To Apply For The Job
Interested and qualified applicants should send their Curriculum Vitae by 30th August, 2019 to:
mtnghanarecruitment@mtn.com
Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.
Closing Date: 30 September, 2019