JOB PURPOSE

• The UI/UX Manager will shape the visual and interaction layer of both external-facing (customer) and internal-facing (employee) products - ensuring they are not only functional and intuitive, but also emotionally resonant and frictionless to use.
• As a key member of the product delivery team, the UI/UX Manager will collaborate closely with Product Managers, Developers, and Process Designers to translate strategy, user insight, and process logic into high-impact interfaces. They will advocate for usability, accessibility, and design excellence across platforms, devices, and journeys.

KEY RESPONSIBILITIES

User Research & Journey Understanding

• Conduct or interpret discovery research to understand user behaviors, pain points, and context.
• Map user journeys, task flows, and personas to anchor design in real-world usage.
• Collaborate with frontline teams and stakeholders to surface nuanced user needs.

Interface & Experience Design

• Design high-fidelity mockups, interactive prototypes, and UI specifications across web, mobile, USSD, and internal platforms.
• Apply design systems and accessibility principles to ensure consistency, clarity, and inclusivity.
• Translate workflows, service blueprints, and user stories into intuitive interactions and layouts.
• Drive simplicity, visual harmony, and intuitive navigation through thoughtful design craft.

Agile Product Development

• Work closely with Product Managers to co-define MVPs and prioritize design iterations based on user and business value.
• Collaborate with software engineers to hand off and support implementation of UI designs, ensuring fidelity and feasibility.
• Participate in agile rituals (standups, retros, sprint planning) and contribute to shared delivery rhythm.

Feedback Loops & Iteration

• Conduct usability testing and synthesize feedback into actionable design improvements.
• Analyze usage data (heatmaps, click paths, drop-offs) to identify pain points and refine UX.
• Maintain a feedback loop with end users, developers, and product owners for continuous design evolution.

Design System & Standards Stewardship

• Contribute to the development and evolution of the enterprise design system.
• Ensure alignment with brand guidelines, accessibility standards (e.g., WCAG), and responsive design principles.
• Advocate for visual and interaction consistency across the product ecosystem.

Qualification Required & Experience

• Undergraduate degree in Design, Human-Computer Interaction, Computer Science, or related field.
• Certifications in UX/UI, Human-Centered Design, or Service Design are a plus.

Experience and Proficiency

• Proven experience designing for digital products across web, mobile, and/or USSD.
• Proficiency in design tools (e.g., Figma, Adobe XD, Sketch, InVision) and collaboration platforms (e.g., Miro, Lucidchart, Confluence).
• Demonstrated track record of delivering user-centered designs that solve real problems and improve outcomes.
• Experience collaborating in cross-functional squads with product managers, engineers, and business stakeholders.

Skills & Personal Attributes

• User-Centered Thinker: Grounds every design in empathy, evidence, and real-world insight.
• Systematic Visual Designer: Balances aesthetics with logic, consistency, and usability.
• Collaborative Builder: Works fluidly with product and engineering to shape what gets built.
• Iterative Improver: Comfortable evolving work based on data, feedback, and context shifts.
• Design Integrator: Connects individual UX improvements into broader platform patterns and design systems, ensuring scalable and consistent user experience across products.
• Simplifier: Able to translate complex workflows and abstract ideas into clean, usable interfaces.
• Digitally Curious: Stays current with design trends, tooling advances, and evolving interaction models.

Location: Accra

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 15 September, 2025