The Professional Services Manager will be responsible for the efficiency, productivity and profitability of the professional services team.

Key areas of focus include

•   Co-ordinate work flow between Hysen’s external customers and the service delivery unit of Hysen.
•   Develop, maintain and improve standards of performance for all professional staff
•   Effectively and efficiently manage and resolve customer problems in a speedy and professional manner
•   Set deadlines and manage workload of the professional services team
•   Serve as escalation point for all matters related to professional services
•   Identify opportunities to create value added services, products and procedures
•   Develop project opportunities with new and existing clients
•   Insure that projects are completed on time according to specification, standards and budget.
•   Mentor professional team members and provide management with feedback to grow and improve their skills
•   Control equipment and spares movement

Qualification Required & Experience

•   A Good University Degree in Computer Science or a related engineering discipline.
•   Six to eight years related experience in IT Management
•   Three years plus managerial experience in IT Con suiting firm
•   Ability to do multiple tasks and work under tight deadlines
•   Passion for technical quality and excellent client service
•   Excellent skills in critical and conceptual thinking
•   Excellent skills in client problem solving and project management
•   Excellent written and verbal communication skills
•   Excellent interpersonal skills to work effectively with both clients and subordinates
•   Ability to build lasting relationships at all levels of the organisation and with clients
•   Solid understanding of issues involved in delivering, deploying and supporting interrelated group of products
•   High level of motivation and energy

Location: Accra

How To Apply For The Job

Interested candidate should contact:

HYSEN DATA SYSTEMS LTD.
116 Freetown Avenue, East Legon,
Accra - Ghana

Or call: +233 (0)302 925731  

or email:

sales@hysen.info

Closing Date: 28 February, 2014