Job Vacancy For Travel Consultant / Customer Care Representative At Empower Workforce Solutions



The Travel Consultant/CCR is responsible for selling travel packages, creating destination packages for customers and overall customer care.

Travel Consultant Functions:

•   Booking and selling competitive travel packages to suit the holiday needs of clients
•   Manage customers travel request through phone or e-mail
•   Offer sales advice on topmost travel destinations to suit customers enquiries
•   Build and maintain effective customer relationship
•   Other duties as outlined by Line Manager

Customer Care Functions:

•   Support and provide superior service  to customers via phones, e-mails and faxes as a receiver and caller
•   Use questioning and listening skills that support effective telephone communication.
•   Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
•   Understand the impact of attitude in handling calls professionally
•   Effectively deal with job stress, angry callers, and upset customers
•   Use the most appropriate way to communicate with different behaviour types on the telephone.
•   Apply the elements of building positive rapport with different types of customers over the phone.
•   Apply the proper telephone etiquette to satisfy various customer situations.
•   Apply appropriate actions to effectively control a telephone call.
•   Identify voice skills and how to enhance a good telephone presentation.
•   Meets commitments to customers
•   Other duties as assigned.

Qualification Required & Experience

Skills and Requirements:

•   Good proficiency and navigation skills around a PC - including the internet
•   Excellent keyboard skills - as they usually have to input data into a system
•   Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone
•   Good communication skills and the ability to build rapport with the customer
•   Ability to work well in a team
•   A good first degree or its equivalent in any discipline
•   Certificate in Amadeus
•   Ability to use Amadeus GDS application proficiently is MANDATORY
•   Possession of 1-2 years working experience in an IATA recognised travel agency
•   Good written and oral communication skills

Other Skills:

•   Prior experience  working within the travel industry is mandatory
•   People management
•   Personal international travel experience
•   Previous sales experience
•   Strong communication – verbal, presentational and written
•   Knowledge about hotels, travel destinations etc.

Location: Accra

How To Apply For The Job

Interested candidates should send their applications to [email protected]  and quote the job designation they are applying for in the Subject area of the email.

Closing Date: 15 November, 2014
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