Posts Tagged ‘Customer Service Jobs in Ghana’

Job Vacancy For Customer Service Officer

Posted on: May 9th, 2014 by Ghana Jobs

{Confidential,Accra,Full-Time, GH,N/A, N/A,30 May-2014};

A reputable financial company needs the services of qualified personnel for the following position:- Customer Service Officer

Job Purpose:

•   Responsible for responding to customer inquiries via telephone and face-to-face meetings. You are also to ensuring quality assurance in the branch in terms of service and appearance

Key Responsibilities:

•   Assist customers with routine account related requests
•   Research and resolve customer problems, acting as the customer liaison between other company departments when necessary
•   Cross-sell company products and services based on customer needs, in accordance with the company’s program standards
•   Attend to customer inquiries and find solutions to their needs

Qualification Required & Experience

•   Holder of this position must possess a first degree in social sciences
•   Must have worked in a similar position for at least 1 year in a financial institution

Location: Accra

How To Apply For The Job

All qualified persons should send their application letters and CV to:-

mtemploy@gmail.com

Closing Date: 16 May, 2014

Job Vacancy For Customer Service At Glo Mobile Ghana

Posted on: April 9th, 2014 by Ghana Jobs

{Glo Mobile Ghana,Accra,Full-Time, GH,N/A, N/A,29 Apr-2014};

A leading Telecommunications company, seeking to expand its operations in Ghana is looking for dynamic & results oriented professionals who are ready to make a difference in the areas of:- Customer Service

Ref: HEADTRD

Responsibilities:

•   Head the Training and Development Functions in Customer Care
•   Draw up training plan in relationship with internal customer needs
•   Deliver cutting edge training in line with business requirement
•   Perform other related duties as assigned

Qualification Required & Experience

•   A Bachelor’s degree in social sciences or any other relevant discipline
•   Professional certification in Training & Development will be an added advantage
•   Good knowledge of MS Office applications
•   Minimum of 3 years working experience preferably in a Customer care environment

Skills/Competencies Required

•   An established trainer or faciliator with verifiable track record
•   Good communication, report preparation and interpersonal skills
•   Self-motivated with ability to work with minimum supervision

Remuneration: Remuneration is highly competitive

Location: Nationwide Recruitment

How To Apply For The Job

Qualified candidates should e-mail their resume (quoting reference as subject of the email) with a scan passport size photograph to:-

professionals_telco@yahoo.com

Closing Date: 22 April, 2014

Job Vacancy For Customer Service Representative At Barack Info Solutions

Posted on: March 11th, 2014 by Ghana Jobs

{Barack Info Solutions,Accra,Full-Time, GH,N/A, N/A,31 Mar-2014};

Job Summary

•   Atten­d to customer questions, complaints and concern immediately and facilitate satisfactory resolution.
•   Manage telephone calls professionally,efficiently and with Good commu­nication skills.
•   Effectively present and discuss the products and service of the Company, soliciting on those desired products or service Provided by the company and its vendors to current and Prospective customers in a way that conveys an image of quality Integrity and superior understanding and delivery of customer Needs.

Qualification Required & Experience

•   We invite energetic, smart and experienced individuals to apply for the customer care representative position in our company.
•   We look for dedicated individuals with some experience in handling customer care issues.
•   The preferred candidates should be well grounded in IT knowledge, having a very good knowledge of using computers and gadgets and the Internet.
•   Should be willing to work on weekend and at nights.
•   Communication skills shoul­d be excellent, and neatly and decently dressed.
•   Having some experience in front desk management (office administration) is a plus .

Location: Spintex Accra

How To Apply For The Job

Applicants who meet the requirements should send their CVs ( typed in Times New Roman font size 12), motivation letter, and any other relevant documents to:-

career.barackinfosolutions@gmail.com

Closing Date: 20 March, 2014

Job Vacancy For Customer Service Manager

Posted on: January 23rd, 2014 by Ghana Jobs

{Confidential,Accra,Full-Time, GH,N/A, N/A,28 Feb-2014};

Due to a rapid expansion in its operations, a leading financial institution is looking for highly qualified individuals to join its team. Successful applicants should have an exceptional educational background, good communication skills, relevant professional experience (Where necessary), strong analytical skills, and IT acumen is a requisite, Previous exposure to the financial services shall be a distinct advantage

Title: Customer Service Manager

The successful candidate for this position shall provide the leadership and direction required to develop and manage customer relationships. They shall deliver excellent customer service and champion this agenda across the institution. They must be able to demonstrate a passion for customer satisfaction.

Key functions and responsibilities

•   Serve as the primary contact for clients who need any kind of assistance
•   Monitor, record and asses various business units on their responsiveness to client enquiries
•   Actively liaise with clients to assess ongoing requirements
•   Create schemes to promote and deepen client loyalty to the brand
•   Continually train front office staff on how to enhance customer

Qualification Required & Experience

•   First degree in any business related discipline (minimum second class upper)
•   Proven experience in a similar role
•   Evidence of formal training in customer service techniques

Location: Accra

How To Apply For The Job

All applicants interested in any of the positions should submit a cover letter and full resume to the following email address:-

joinfinancial@gmail.com

Closing Date: 07 February, 2014

Job Vacancy For Customer Service Representative At Teledata ICT Ltd

Posted on: November 25th, 2013 by Ghana Jobs

{Teledata ICT Ltd,Accra,Full-Time, GH,N/A, N/A,31 Dec-2013};

Teledata ICT Ltd requires a Customer Service Representative for immediate employment.

Job Summary

•   Position Title:   Customer Service Representative
•   Department: Customer Service
•   Location: Kokomlemle
•   Position Report To:  Customer Service Manager
•   Job Type (Permanent)

Primary Purpose of the Position
Promptly offer customer support services to customers on phone

Essential Functions /Duties of the Position
General Customer Service functions including:

•   Promptly answer customer queries on phone and take customer complaints and satisfy them
•   Provide up to date, accurate and appropriate information to customers
•   Update CRM system on each interaction for building relationship with clients and providing a link for the next interaction
•   Carrying out campaigns from time to time
•   Undertake surveys from time to time
•   Provide customer feedback to for improvement
•   Generate leads and forward to sales function
•   Basic problem elimination and escalation to appropriate persons

Qualification Required & Experience

•   First Degree in Humanities
•   Requires 2 to 4 years experience in the service industry
•   Other Customer Service related courses is an added advantage
•   Pleasing, polite, friendly and warm
•   Good communication and interpersonal skills
•   Good listener and analytical
•   Disciplined and ability to work under stressful conditions
•   Good knowledge of MS tools
•   Telephone handling manners
•   Positive attitude
•   Fluent in English

Location: Kokomlemle, Accra

How To Apply For The Job

All resumes should be forwarded to:

clientservice@teledataict.com

Closing Date: 25 December, 2013

Job Vacancy For Customer Service Officer At Response One Ghana Limited

Posted on: November 11th, 2013 by Ghana Jobs

{Response One Ghana Limited ,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Response One Ghana Limited requires Customer Service Officer for immediate employment.

Qualification Required & Experience

•   Minimum of HND

Location: Accra

How To Apply For The Job

Please send you C.V. to:-

info@responseoneghana.com

or call:

0205-965133 for more information

Closing Date: 15 November, 2013

Job Vacancy For Customer Service Officer At Sunda Ghana Limited

Posted on: August 8th, 2013 by Ghana Jobs

{Sunda Ghana Limited,Accra,Full-Time, GH,N/A, N/A,30 Aug-2013};

Sunda Ghana Limited is a fast-growing reputable company in the trading industry seeking exceptional and intelligent persons to fill the following vacant position:- Customer Service Officer

Qualification Required & Experience

•   HND or diploma degree
•   Above 2 years customer service experience
•   Good communication and human relation
•   Good oral and written English
•   Proficient in MS excel, word

Location: Accra

How To Apply For The Job

Interested applicants are invited to submit their CVs to:-

The HR dept.,
Sunda International
Private Mail Bag
Adabraka, Accra, Ghana

Or email to:

michael@sunda.com

Closing Date: 15 August, 2013

With the position being applied for clearly stated behind the envelop or as the subject of e-mail

Job Vacancy For Customer Service Manager At Eddys Pizza

Posted on: May 16th, 2013 by Ghana Jobs

{Eddys Pizza,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

Eddys Pizza is hiring for the following position:- Customer Service Manager

Qualification Required & Experience

•  Minimum of tertiary level education
•  Previous managerial experience
•  Team player and willingness to take initiative
•  Good communication skills

Very good competitive salary and opportunity for advancement

Location: Accra

How To Apply For The Job

Interested applicants must send their CVs or resume to:-

hr@eddyspizza.com

Closing Date: 30 May, 2013

Job Vacancy For Customer Service

Posted on: May 16th, 2013 by Ghana Jobs

{Confidential,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

A reputable company in Accra wants the following for employment:- Customer Service

Location: Accra

How To Apply For The Job

Interested applicants must call the number below:

0205-902737

Closing Date: 30 May, 2013

Job Vacancy For Customer Service Officers At Sunda International

Posted on: May 8th, 2013 by Ghana Jobs

{Sunda International,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

Sunda Ghana Limited is a fast-growing reputable company in the trading industry seeking exceptional and intelligent persons to fill the following position:- Customer Service Officers with French Background

Qualification Required & Experience

•  HND or Diploma in Marketing
•  Be able to speak, read and write french language
•  Possess at least, one-three years experience in a similar position
•  Good human relation skills, with a pleasant personality

Location: Accra

How To Apply For The Job

Interested applicants are invited to submit their CVs to:

Michael@sunda.com

Or to:-

HR Dept,
Sunda International,
Private Mail Bag,
Adabraka – Accra
Ghana.

With the position being applied for clearly stated at the back of envelope or as the subject of e-mail.

Closing Date: 24 May 2013