{Confidential,Accra,Full-Time, GH,N/A, N/A,31 Jul-2013};

A reputable multinational company engaged in the provision of trade solutions and advisory services to both the public and private sectors has vacancy for a dynamic person to join its winning team as a: Front Desk Executives

Primary Responsibilities

•   The primary objective of the Front Desk Executive is to answer a multi-line switchboard quickly and direct calls to the designation without delay
•   Meet and greet customers, respond to callers or provide information and direction are secondary objective. The key to the role is in always providing the primary objective whilst delivering the secondary objectives wherever possible but always in such a way that positively affects the customer’s perception or call/visit experience

Duties / Responsibility

•   Answer a moderately high volume of calls and maintain a rapid response rate according to agreed standards
•   Log information on calls received, where required and maintain detail and accurate records of such calls
•   Maintain and update continuosly, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls
•   File data and perform other routine clerical tasks as assigned and for other department as needed
•   Order and maintain relevant office supplies for effective personal duties
•   Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, shredding machine and a photocopy machine
•   Communicate and liaise verbally and in writing between customers / suppliers / visitors / enquirers and relevant staff, and interpret and respond clearly and effectively to spoken request over the phone or in person and to verbal or written instructions
•   Establish and maintain effective working relationships with co-workers, supervisors and the general public
•   Perform reception duties in an efficient, professional and courteous manner
•   Maintain regular consistent and professional attendace, punctuality, personal appearance and adherence to relevant health & safety procedures
•   Receive and log on incoming and outgoing mails and correspondence passing through the reception
•   Pursue personal development of skills and knowledge necessary for the effective performance of the role

Qualification Required & Experience

•   Minimum of Higher National Diploma or First Degree or equivalent
•   Minimum of three (3) years application related experience in a multinational company
•   Minimum of three (3) years applicable/related experience in a similar position within a progressively work environment
•   Proven ability to manage various activities / projects at the same time, whilst delivering quality work within stringent timelines without showing physical stress
•   Ability to examine possibilities for improving front desk management
•   Ability to maintain a high level of confidentiality in operations
•   Must be customer service oriented
•   Analytical problem-solving ability and achievement oriented

Location: Accra

How To Apply For The Job

Applications and CVs should be forwarded to:

[email protected]

Closing Date: 26 June, 2013

{Best Western Premier Hotel,Accra,Full-Time, GH,N/A, N/A,28 Feb-2013};

Best Western Premier Hotel, a reputable 4-Star Hotel in Accra at the Airport Residential Area, is ready to offer the above job opportunity. As part of expanding its business, the hotel seeks the services of a dynamic, resourceful, and highly motivated individuals to serve as Bi-Lingual Front Desk Executive.

Role:
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests and taking hotel reservations. Demand accuracy with daily accounting procedures.

Qualification Required & Experience

• At least 1 year experience in a similar capacity
• Be able to work in a standing position for long periods of time (up to 8 hours)
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to satisfactory communicate in English and French (speak, read, write) with guests, co-workers and management to their understanding
• Ability to accurately compute and manipulate mathematical calculations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
• Ability to work well under pressure of check-in/out of guests and handle multiple tasks at once
• Punctuality, regular and reliable attendance
• Honesty and integrity

Location: Accra

How To Apply For The Job

Applicants should send their CVs to:

[email protected]

Closing Date: 31 January 2013