Posts Tagged ‘Vodafone Jobs in Ghana’

Job Vacancy For Customer Expereice Manager At Vodafone Ghana

Posted on: July 23rd, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,30 Aug-2013};

Purpose Of Role:     

•   Develop and Implement VBS customer experience model – identifying opportunities for improvement and recommending key initiatives
•   Proactively own and manage the relationship / interaction with VBS retail personnel, call centre team and marketing for online presence
•   Manage Billing Experience – manage proactive first bill reviews, billing integrity and associated initiatives to improve billing accuracy
•   Manage mobile and ADSL fulfilment process – ensuring alignment with all stakeholders and adherence to SLAs
•   Manage 2G / 3G and Indoor coverage solutions for VBS customers

Key Accountabilities:     

•   Leadership of Customer Experience team to meet targets for profitability and revenues.
•   Support the Head of Operations in developing an annual plan and budget
•   Implement best-in-class processes and procedures for effective day-to-day customer experience which supports the sale of Vodafone Business Solution solutions to corporate and SME customers.
•   Day-to-day operational responsibility for the end-to-end customer experience, working with Vodafone Ghana stakeholders to manage customer fulfilment, assurance and billing issues.
•   Agree a set of service performance KPI targets and measures; ensure service performance targets are met.
•   Full integration of quality management processes within the Customer Experience team and their effective deployment on a day-to-day basis.
•   Responsible for managing the various touch points for VBS: Call Centre / Retail and Online

Qualification Required & Experience

Person Specification:     

•   5 years’ experience of customer service management in the telecommunications or ICT sectors
•   Business studies degree or equivalent
•   Experience of process design or process re-engineering
•   Excellent interpersonal and communication skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 06 August, 2013

2013 Discover Vodafone Graduate Program (Apply Now)

Posted on: June 4th, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Jun-2013};

Position Title:     
Job Type:     Human Resources
Official Job Title:     Discover Vodafone Graduate Program

Purpose Of Role:     

Do you aspire to build for yourself a top-notch career that connects you to the global corporate landscape and grooms you into a capable leader with no boundaries?

Whether your future career interest lies in Finance, Human Resource Management, Sales, Marketing or Technology, the Discover Vodafone Graduate Program is designed to unearth the potential of young, ambitious, energetic and hungry minds like yours and to groom them to be tomorrow’s leaders of one of the top companies in the world.

The Program offers you an extensive cross-functional experience and exposure to a very diverse and dynamic industry which will ultimately prepare you for the kind of challenges that will make you stand out among your peers in the corporate world.

Really, there’s nothing like being mentored and coached on your developmental and career path and this program gives all that and more. Call it the perfect springboard for an amazing career take-off and you’ll be absolutely right.

Qualification Required & Experience

Person Specification:     

Applicants must:

•   Have a minimum of a second class upper degree from a recognised university in any discipline
•   Not more than 25 years old by 31 August 2013
•   Have completed National Service by 31 August 2013
•   Not have more than a year’s post national service permanent / full-time work experience

Location: Greater Accra

How To Apply For The Job

Send your detailed resume to:- with the subject: ‘Discoverer 2013’.

Closing Date: 14 June, 2013