{Tigo,Accra,Full-Time, GH,N/A, N/A,31 Jan-2014};

Role Purpose

•   Contacting Tigo Customers in line with specified call centre outbound campaigns and inbound operations.
•   Obtaining and recording data accurately on all required customer contacts.
•   Meeting specified sales and performance quotas as determined for all campaigns and day to day operations

Key Responsibilities

•   Make telephone calls to prospects
•   Keep accurate and detailed records of calls made and results achieved
•   Achieve the revenue target from selling products & services.
•   Track, understand and manage personal performance on a daily basis
•   Attend all briefings
•   Demonstrate a thorough understanding of Tigo  products and services and the objectives of specific campaigns
•   Maintain confidentiality
•   Act as a  Tigo Ambassador and represent its interests at all times
•   Use Tigo script guidelines appropriately and follow detailed briefs to conduct campaign calls
•   Provide feedback and input for the scripting process
•   Record details of opportunities and prospects as required

Qualification Required & Experience

•   Bachelor Degree
•   Experience in sales and customer service

Skills

•   Outbound calling or customer service experience
•   Excellent verbal communication skills and strong telephone manner in English and Twi
•   Ability to write accurate follow up notes for business reporting purposes
•   Proven track record in a sales environment
•   Attention to detail
•   Computer literate and experience in mobile phone based products
•   Knowledge of the telecom industry an advantage
•   Mature and stable attitude with a capability to discuss business issues
•   Confident, self motivated and results  driven
•   High personal standard and goal oriented
•   Friendly personality and team player
•   Customer Oriented
•   Strong analytical skills and problem solving skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 January, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,31 Jan-2014};

Role Purpose

Contribute to Tigo’s strategic goals,continually improving the present (and future) performance of Tigo.
Creating team spirit based on the Tigo Values and
stimulating innovation and consumer focus throughout the operation.Achieve company objectives through the 3G specialist with main focus in ;

•   Acquisition of prepaid subscribers
•   Increase penetration of Data Services through the specialists
•   Increase Penetration of 3G
•   Achieve Phone Sales (high end, Data modems) Target

Key Responsibilities

Leader

•   Recruit, maintain, manage, and motivate the 3G specialist
•   Organize and attend meetings with specialists
•   Monitor the performance and projection of the specialist in main KPI
•   Ensure sales processes are in place within the region assigned.
•   Be present at all Sales force meetings
•   Participate in daily sales activities (VAN Sales, BTL, and Storms activities)
•   Execute activation plan in the market
•   Plan the monthly activations drive
•   Interface between the Sales Team and the Back Office

Ambassador
•   Interface between Tigo Direct Sales coordinators, Freelancers and Tigo

Entrepreneur/Territory Management

•   Gathers local market relevant information from the field regarding Tigo and it’s competitors
•   Is responsible for competitive landscaping
•   Seizes tactical business advantages
•   Develops relations with key local stakeholders
•   Supervises execution of trade marketing activities

Qualification Required & Experience

University degree or equivalent, preferably a  Bachelor in Business Administration/Marketing/Business/Engineering
2 years of managerial experience with Field and Operation experience preferable in FMCG

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 January, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,31 Dec-2013};

Role Purpose

To ensure the correct deployment and functioning of all Value Added Service Nodes in the Tigo Ghana Network.

Key Responsibilities

•   Handle O&M activities of all VAS nodes.
•   Should respond to all emergencies on any of the VAS nodes in a timely manner
•   Implement all work orders received including short number creation, routing changes, signaling network changes, interconnect definitions, numbering plan implementations related to the VAS nodes.
•   Perform all routine activities of the system according to vendor’s specifications and MIC requirements (including Internal Control Requirements.).
•   Perform detailed investigation/analysis in case of escalation of trouble tickets that cannot be resolved by the level 1 maintenance.
•   Escalate and trigger vendor support (SSA) if necessary.
•   Perform the integration tests for any new VAS node or new application/feature being put in production according to MIC specifications.
•   Collaborate with vendors and planning teams in the expansion or upgrade of the VAS platforms.
•   Help in the expansion or upgrade of the VAS platforms
•   Perform any other duties assigned from time to time.
•   Proactive in order to prevent downtime of the VAS nodes

Position Requirements

Qualification Required & Experience

•   Bachelors Degree in Computer Science, Software Engineering or related field with 1 year experience

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   Relative 1 year working experience.
•   Knowledge of GSM, Database Management, Computer Networking and Basic Programming/Scripting.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 14 December, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Role Purpose

Provide field and backend support to the Consumer &Market Understanding Team for timely and accurate delivery of insight generating projects.

Key Responsibilities

Quantitative Market Research
oCATI – Executing computer assisted telephone interviews
oCAPI/PAPI – Executing computer assisted /paper basedpersonal interviews in the field

Qualitative Market Research
oSupport Consumer & Market Understanding Team in recruiting participants for FGD/IDIs and other qualitative studies
oParticipate in ethnographic and other consumer/dealer immersion studies

Market Intelligence
oWork with Consumer & Market Understanding team to proactively gather intelligence on competitors and new market trends

Data Entry/ Processing
oEdit, code and capture data collected through PAPI
oGenerate basic tables, summaries and presentations as requested by Consumer and Market Understanding Team

Qualification Required & Experience

•   University degree in Statistics, Marketing, Psychology, Sociology or Anthropology

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   Interviewing experience
•   Knowledge of consumer behavior and psychology
•   Knowledge and experience of survey organization and management is a plus

CORE COMPETENCIES

•   Analytical and critical thinking abilities with an eye for details
•   Excellent oral and written communication skills (English and at least two local Ghanaian languages)
•   Ability to work under pressure and time constraints
•   Computer literate (Intermediate MS Excel and PPT skills) and tech savvy.
•   Ability to work effectively with a wide range of cultures in a diverse community.
•   Willingness to travel on research assignments within Ghana at short notice
•   Excellent interpersonal skills (able to engage strangers with little difficulty)

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 02 December, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Role Purpose

To provide operational IT support to our Corporate Market team and Back Office operations.

Key Responsibilities

You will drive and be the key owner to the following responsibilities:

•   Provide relevant I.T set-up and support to the corporate market office
•   Provide relevant I.T and technical support for the sales  and account management team by liaising with the relevant persons in the Factory
•   Work with third party partners to execute new product ideas in line with commercial agenda
•   Regularly assess the hardware needs of the department with a view to advising HOD on the way forward
•   Provide relevant coaching to team members to be able to trouble shoot simple customer IT related issues
•   Occasional customer visit to deepen loyalty and minimize churn

Qualification Required & Experience

•   Good First Degree in Computer Science or its equivalent from a recognized tertiary institution
•   Minimum one year’s experience in Technical or Commercial field.
•   Experience in Sales and/or Customer Service

CORE COMPETENCIES

•   Excellent communication & presentation skills
•   Highly logical & systematic, team player, independent & fast learner

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 02 December, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Role Purpose

Objective
Together with the Management Team responsible for:

•   Contributing to Tigo’s strategic goals
•   Continually improving the present (and future) performance of Tigo Ghana
•   Creating team spirit based on the Tigo culture
•   Stimulating innovation and consumer focus throughout the operation
•   Creating a perception of best Customer Service across all Customer Care touch points

Key Responsibilities

As Customer Operations Head  responsible for:

•   Ensuring Customer needs and expectations are met to best industry standards.
•   Reduction of Customer dissatisfaction through process improvements.
•   Continuous Process improvements to improve operational efficiencies
•   Sharing customer feedback and insights to relevant partners
•   Optimizing customer contacts and up selling/cross selling.
•   Validating needs identified at Product Brief profile, defining strategy and/or plans as input for final Blueprint of the offer
•   Executing the acquisition of all “Customer Operations” needs for the development of the Offer and validating and executing Training Plan, related to “Customer Operations” activities
•   Reviewing external communication feasibility, in order to validate consistency of Consumer Service aspects. Developing consumer trainings, installation at customer premises and activation of the product/service
•   Administration and execution of Customer Operations approved Budget.
•   Assisting in formulation and administering policies to ensure integrity of the Organization.
•   Ensuring all areas under responsibility are SOX compliant.
•   Creating, implementing and measuring Customer Operation KPI’s.
•   Creating a information push from Customer Experiences to bring about changes through cross functional departments.
•   Ensuring Customer issue resolutions are in best standards to meet Customer Satisfaction.
•   Ensuring Customer Operation team motivation to deliver best service.

Qualification Required & Experience

•   University degree, business/service oriented
•   Master degree, buisness/service oriented
•   Senior managerial experience in customer service or marketing
•   Operational experience in customer service or marketing

Knowledge

•   Operations Management
•   (Project) management
•   Leadership
•   Process improvements
•   Change Management Tigo-specific organization knowledge
•   Tigo Business strategy
•   Tigo Business model
•   Tigo culture
•   Golden rules
•   Code of ethics

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 October, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Role Purpose

Objective

•   Contributing to Tigo’s strategic goals
•   Continually improving the present (and future) performance of Tigo
•   Creating team spirit based on the Tigo Values
•   Stimulating innovation and consumer focus throughout the operation
•   Coordinating delivery systems to ensure compliance of company’s sales objectives

Key Responsibilities

Core tasks & responsibilities
Leader

•   Keeping a friendly relationship with distribution channels

Manager

•   Plan and direct commercial and sales operations of company
•   Monitor daily activities of department through every area manager
•   Elaborate and supervise annual and monthly budget of sales
•   Plan annual work of sales department as well as its execution according to coporate goals and approved budget
•   Feedback marketing team about their field activities’ effect
•   Assure compliance of administrative policies of sales department

Ambassador

•   Entrepreneur/Territory Management
•   Coordinate action plans to let make efficient and maximize company’s commercial performance

Qualification Required & Experience

•   University degree, preferable Master in business administration/Marketing/Business/Engineering
MBA is a plus
•   3 to 4 years managerial experience with field and operation experience preferable in FMCG

Knowledge

•   Finance
•   Marketing, Business
•   (Project) management
•   Leadership
•   English
•   Presentation & reporting Tigo-specific organizational knowledge
•   Tigo Business strategy
•   Tigo Business model
•   Tigo Values
•   Code of Ethics
•   Street dynamics (consumer market understanding)
•   Territory (local) politician management

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 October, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Glo Mobile Ghana,Nationwide Recruitment,Full-Time, GH,N/A, N/A,31 May-2013};

Glo Mobile Ghana, a major player in the telecommunication industry in Ghana recently reached the one year landmark of its successful operations in the country. The company s expanding its Sales Operations in Ghana and is looking for dynamic, results-oriented young sales professionals who are ready to make a difference, to drive the brand in the country. Applications are hereby invited from qualified candidates to fill the following vacancy plan Ghana:- Regional Managers

Regional Managers  Ref: RMGRS

Qualification Required & Experience

•  Good University Degree in Business Administration, Accounting, Economics and any other related discipline
•  An MBA or other postgraduate qualification will be an added advantage

Experience

•  Minimum of 10 years cognate experience in professional selling, preferably in FMCG, Pharmaceutical and or Telecommunications industry, with at least 5 years at a managerial level
•  Appreciable Retail Sales experience will be required
•  Proven track record of achieving targets and delivering growth
•  Good knowledge of MIS office applications

Responsibilities

•  Identifying and evaluating new business and retail channel opportunities
•  Developing sales and marketing strategies and plans in line with the Company’s corporate objectives
•  Co-ordinating, supervising and motivating sales teams to achieve set targets
•  Achievement of sales, revenue and new subscriber acquisition targets
•  Conducting performance analysis on existing products with a view to identifying and monitoring market trends
•  Competition monitoring
•  Identifying, recruit and manage dealers operations profitability
•  Train and develop retail sales team in the region

Remuneration:

Remuneration is competitive and as obtainable in the Telecommunication industry

Location: Nationwide Recruitment

How To Apply For The Job

Qualified candidates should e-mail their resume (quoting the relevant reference above as subject of the e-mail) with a scanned passport sized photograph with 14 Days of this publication to:

salesjobs@glomobileghana.com

Closing Date: 22 May 2013

{Glo Mobile Ghana ,Nationwide Recruitment,Full-Time, GH,N/A, N/A,31 May-2013};

Glo Mobile Ghana, a major player in the telecommunication industry in Ghana recently reached the one year landmark of its successful operations in the country. The company s expanding its Sales Operations in Ghana and is looking for dynamic, results-oriented young sales professionals who are ready to make a difference, to drive the brand in the country. Applications are hereby invited from qualified candidates to fill the following vacancy plan Ghana:- Area Sales Manager

Area Sales Manager Ref: ASMGRS

Qualification Required & Experience

•  Good University Degree in Business Administration, Accounting, Economics and any other related discipline
•  An MBA or other postgraduate qualification will be an added advantage

Experience

•  5-10 years enterprise sales in Telecommunication, Pharmaceutical Company, FMCG
•  Territorial experience of the region/location applied for is required

Responsibilities

•  Responsible for the creation, implementation and execution of sales plan for the assigned territory
•  Develop dealers to manage retail activities across assigned territories
•  Ensure product availability across assigned territory
•  Manage the activities of sales executives to ensure optimism implementation of sales plan
•  Ensure achievement of activation and sales targets for assigned territory
•  Develop dealers with financial capacity to drive retail execution across the regions
•  Maintain accurate records of all pricings, sales and activity reports
•  Competition monitoring in assigned territory
•  Work with Sales Support Engineers on all technical issues

Remuneration:

Remuneration is competitive and as obtainable in the Telecommunication industry

Location: Nationwide Recruitment

How To Apply For The Job

Qualified candidates should e-mail their resume (quoting the relevant reference above as subject of the e-mail) with a scanned passport sized photograph with 14 Days of this publication to:

salesjobs@glomobileghana.com

Closing Date: 22 May 2013

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,30 Apr-2013};

Position Title:    Senior Corporate Communications Manager
Job Type:    Marketing, Brand & Communication
Official Job Title:     Senior Corporate Communications Manager
Location:    Greater Accra

Purpose Of Role:

Provide strategic communication counsel to the following business units: consumer marketing, finance, events & sponsorship, external affairs, Vodafone Foundation and HR business functions.

Work with stakeholders and Corporate Communications team to create a system to manage and align messaging within the business.

Manage members of the internal and external communications team to deliver the strategic objectives of the department

Key Accountabilities:    

•  Create plans that sustain messaging with our stakeholders to extend communication about our brand
•  Create and execute integrated communication plans that are aligned to our strategic objectives
•  Work with full Corporate Communications team to ensure consistency of messaging
•  Work with events the events team to develop events that are aligned to our strategic objectives and drive the business agenda; work with the Events & Sponsorship team to deliver on-brand events
•  Provide PR support for key events on the Events & Sponsorship calendar
•  Prepare interview schedules and manage media interviews at all events
•  Liaise with Events & Sponsorship team and relevant agencies to guarantee the best guest experience at all events
•  Listen to news programs on key radio stations daily and ensure prompt action is taken on negative stories about the VF Ghana brand

Person Specification:    

•  MS Office: specifically, Word and PowerPoint
•  Excellent copy writing and editing skills
•  Proven experience of PR and event management
•  Excellent interpersonal skill
•  Ability to deliver high-quality output in pressurized situation

Location: Accra

How To Apply For The Job

http://careers.vodafone.com.gh/Careers/List/Senior-Corporate-Communications-Manager.aspx

Closing Date: 06 April 2013