{Barclays Bank,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

We are seeking to recruit an experienced professional with the determination to deliver exceptional results in our Service Excellence Department for the mentioned role.

The jobholer will lead the bank’s customer service team to develop and implement service initiatives. H/She will need to ensure that customer service strategy is implemented and performed. The role requires high focus on business and operational performance and a strong understanding of customer service models and quality standards

The Customer Service Manager will also be required to deliver a world-class service across the business.

Key Accountabilities

•   Lead in the design and implementation of customer service improvement initiatives across the business to drive standardized world class service delivery
•   Champion the drive to embed service standards across the business to enhance service quality.
•   Lead in service recovery by ensuring the functioning of a robust resolution process in line with our customer commitment as well as business guidelines
•   Drive all service measurements and lead in the implementation of identified service gaps within agreed time frame
•   Manage and drive all idenfied change / process improvement initiatives relating to customer service
•   Provide technical support into all customer insight building process and work with business units to implement research outcomes
•   Embed the principles and outcomes of Treating Customers Fairly across the business to create an enhanced service standards awareness
•   Identify systems and processes, which create barriers to serving customers, and propose actions to improve/eliminate these to enhance Service delivery for customers
•   Understand and manage risk and risk events (incidents) encountered within role thereby contributing to the adherence of Group Risk and Control Framework

Qualification Required & Experience

Essential (knowledge, experience and skills)

•   Customer Service Practitioner with proven record of success
•   Proven leadership capabilities in a target orientated service environment alongside strong influencing skills. At least 5 years leadership experience in Customer Service role.
•   Contact Centre management experience
•   Good understanding of propositions, products and local market dynamics
•   Awareness of regulatory requirements related to brands, trademarks, general communication etc.
•   Experience of delivery customer communications or campaigns in the financial services industry
•   Wider understanding of world-class in other industries
•   A university degree or its equivalent in a related discpline. A second degree will be an added advantage
•   Customer Service certification with a recognized body

Location: Accra

How To Apply For The Job

All applications should be sent to:-

The Head Office
Barclays Bank Gh. Ltd
Accra High Street, Accra

Or Visit the website below

www.barclaysafricajobs.com

Closing Date: 13 September, 2013

Barclays Bank of ghana Ltd. is an Equal Opportunity Employer.

{Fidelity Bank,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

Department: Consumer Banking

Job Purpose

To exclusively market and sell assigned products of the Bank to the specified Target segment and meet monthly sales targets

Qualification Required & Experience

•   Minimum of an HND or first degree in any field of study
•   Should have completed National Service and should not be more than 28 years old
•   Ensure timely response to client request
•   Should be smart, aggressive and able to go the extra mile in sales
•   Excellent communication and interpersonal skills
•   A good team player
•   One year renewable contract
•   Will earn a salary and a commission in accordance with the Bank’s Direct Sales Commission structure.

Location: Accra

How To Apply For The Job

Working hours are from Monday to Friday commencing 8.00am to 5.00pm and any other hours as may be required from time to time to met the business needs of the bank.

Click Here To Apply Online

Closing Date: 06 October, 2013

{Confidential,Sekondi / Takoradi,Full-Time, GH,N/A, N/A,30 Sep-2013};

A Rural Bank in Sekondi / Takoradi seeks for immediate employment as:- Credit Officer / Manager

Qualification Required & Experience

•   First Degree or its equivalent
•   Experience in rural banking operations
•   Knowledge and Experience in Credit Administration and Microfinance
•   A minimum of two years experience in Credit Administration
•   Knowledge in Emerge/t24 Banking Software will be an advantage

Age Limit: not more than 45 years old

Location: Sekondi / Takoradi

How To Apply For The Job

All interested and qualified applicants should address their Application letters and CVs to:-

westernbankghana@yahoo.com

Or mail to:-

P.O.Box 521,
Sekondi

Closing Date: 20 September, 2013

{African Development Bank,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

Objectives

The primary role of the Statistics Department is to develop and manage statistical systems needed to support the operational work of the Bank Group and its development research activities; to contribute to the development of statistical systems in regional member countries and the harmonization of statistical reporting among multilateral, bilateral and regional development agencies; prepare the Bank Group’s official statistical publications; and provide statistics and statistical analysis for the Bank Group’s Annual Report, the African Development Report and other important Bank publications.

Duties and responsibilities

Under the general supervision of the Division Manager, ESTA.1, the Senior Infrastructure Data Analyst will assist to put in place a system for monitoring infrastructure development on the continent and coordinate the activities of Africa Infrastructure Knowledge Program (AIKP). His/her duties include:

•   Organise and coordinate the work of country teams, comprising staff from national statistical offices and infrastructure sector data producing agencies to collect, validate, and analyse infrastructure data;
•   Organise regional workshops on AIKP data collection, validation and analysis;
•   Manage, process and coordinate the analysis of infrastructure data collected under AIKP and the preparation of country, regional and sector reports and knowledge reports on infrastructure, including the supervision of consultants recruited for this work;
•   Coordinate the regular update and dissemination of data and knowledge briefs on the AIKP web site;
•   Ensure effective liaison and collaboration on infrastructure issues with sector experts of infrastructure, research and operations departments of the Bank;
•   Ensure effective collaboration with members of the AIKP Working Group to determine areas of significant research interest for the generation of knowledge products and timely policy analysis of emerging trends to guide Bank policy and funding decisions;
•   Suggest for management consideration thematic areas needing special studies to facilitate effective monitoring and assessment of results of Bank-supported infrastructure projects;
•   Contribute to the generation of infrastructure knowledge products as working series or periodic policy papers on selected sectors;
•   Contribute to provide technical support as necessary to the participating regional member countries in the context of collecting, processing and analyzing of infrastructure data;
•   Encourage the integration of country infrastructure sector data producing agencies into the national statistical system and mainstream the collection and compilation of infrastructure statistics in country National Strategies for Development of Statistics (NSDS);
•   Support infrastructure statistics capacity development through facilitation or sourcing and coordination of technical assistance in collaboration with the infrastructure department.

Qualification Required & Experience

Including desirable skills, knowledge and experience

•   The candidate must have a Master’s degree (or equivalent) in statistics or economics with a strong background in quantitative methods and competence in analysis of infrastructure data;
•   The candidate must have the ability to contribute to knowledge, with a particular emphasis on statistics and/or infrastructure as demonstrated by recent publications in peer-reviewed journals;
•   The candidate must have a minimum of 5 years of relevant working experience in infrastructure statistics in a multinational financing institution;
•   The candidate must be highly competent in applying statistical methods, including multivariate analysis, survey analysis; economic modeling and in the use of statistical computer programs;
•   Competence in the use of Bank standard software applications (Word, Excel, Access and PowerPoint) and Statistical packages desirable;
•   Proficiency in English and/or French. A working knowledge of the other language is an added advantage; and,
•   Ability to work in a task team interdisciplinary environment and exercise initiatives.

Location: Ghana

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 22 September, 2013

Only applicants who fully meet the Bank’s requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply

{Topp Recruitment Ghana Limited,Eastern Region,Full-Time, GH,N/A, N/A,30 Sep-2013};

Our client a reputable Rural Bank in the Eastern Region is seeking to recruit a dynamic experienced and result-oriented person with good leadership qualities and enthusiasm to fill the position as a Credit Manager who will report to the Senior Manager.

Job Purpose

The successful applicant will be responsible for the management of the company’s Credit department through effective implementation of the Board and Management strategies and decisions

Key Responsibilities

•   Plan, develop and implement strategy for credit management and development of key credit policies/practices
•   Overall responsibility for the output and growth of numbers and volume of loan portfolio
•   Direct and manage Credit Department and staff of the department
•   Maintain appropriate documents, documentation and other information in the customer credit file
•   Meet with appropriate persons to review the credit/collection function on a regular basis
•   Review and monitor compliance with staff members, the policies and procedures of security agreements (guarantees, liens, bonds, etc)
•   Maintain an appropriate credit risk level
•   Recommend and make appropriate changes to company credit policy
•   Make yearly adjustments to process controls to increase cash flow
•   Effectively work with the sales force to improve credit quality and cash flow
•   Ensure that receivable reports are submitted to all managers and other sales staff on a regular basis or as requested
•   Contribute to review and update procedures and forms on regular basis
•   Any other legitimate task that may be assigned by Management.

Qualification Required & Experience

•   A minimum of first degree and MBA in Finance, Accounting
•   Relevant Professional qualification and membership of a recognized body such as CA, ACCA, CIMA

Work Experience

•   A minimum of ten (10) years in Credit Management, with at least five years as a member of the top management team of a Bank or Savings and Loans Company

Essential

•   Strong interpersonal, leadership and people management skills
•   Solid business acumen and highly developed decision making and analytical abilities
•   Strong oral/written communication and conflict resolution skills
•   Government or regulated industry experience is an asset
•   Strong change management skills are desired and
•   Must have stakeholder and customer relationship management skills

Age Limit: Minimum age limit should be 40 years

Location: Eastern Region

How To Apply For The Job

Interested and qualified candidate who meet the requirements should send their applications to

The Recruiter,
Topp Recruitment Ghana Limited
P.O. Box AN 6322,
Accra-North

Email: Osei.bonsu@topprecruitment.com   or   Doris.cudjoe@topprecruitment.com

Closing Date: 17 September, 2013

{Frontline Capital Advisors Ltd,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

Frontline Capital Advisors Ltd is now seeking to hire profile Investment Banking and Marketing Executives to join its expanding team:- Investment Banking Executives

The successful candidate will source and lead execution of mergers and acquisitions advisory deals, financings, restructurings, capital market raises and other financial products/services. More specifically the Investment Banking Executive will;

•   Perform valuation analyses using various methodologies including discounted cash flow, leveraged buyout, trading and transaction comparables
•   Participate in the origination and execution of equity and debt transactions
•   Build detailed financial models to evaluate performance under various operating scenarios and to analyze the impacts of capital structures and M&A transactions
•   Prepare presentation materials for use in client meetings, covering topics such as strategic alternatives, capital markets activity and general corporate finance
•   Participate in all stages of transaction execution, from pitch phase through closings
•   Coordinate efforts with deal team members across the firm

Knowledge and Experience

•   Be a team player and have sold work ethics
•   Have strong quantitative and analytical skills
•   Demonstrate superior attention to detail
•   Have excellent verbal and written communication skills
•   Have excellent Excel and PowerPoint skills

Qualification Required & Experience

•   A university degree in Finance, Business Administration, Economics, Accounting and any other related discipline
•   An MBA Chartered Financial Analyst (CFA) or other postgraduate qualifications will be an added advantage

Location: Accra

How To Apply For The Job

Qualified candidates should e-mail their CVs as well as a covering letter to:-

dfabin@frontlineadvisors.com

Closing Date: 05 September, 2013

{ProCredit Ghana,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

Main Duties & Responsibilities

•   Properly manage the central archives, its storage media, its surroundings and all its installations.
•   Receive information on past transactions of ProCredit, which are relevant as documentary proof of the work of its business offices, for safe-keeping.
•   Develop and manage the archiving management software, in collaboration with the IT department
•   Develop a retention schedule for archived documents.
•   Ensure that appropriate security measures are put in place to safeguard the archives and its materials against potential threats of fire, theft, crime, rain, flood, air pollution, dampness, insects and explosion.
•   Ensure that policies and manuals pertaining to the collateral management and fixed assets functions are up-to-date.
•   Coordinate the collation, receipt and management of seized collaterals and fixed assets from the branches and head office, for proper safe-keeping.
•   Collaborate effectively with the Legal. Credit Risk, Administration, Procurement and Finance departments to ensure easy retrieval of collaterals/fixed assets in the valuation and auctioning process.

Qualification Required & Experience

•  HND in Records Management
•   At least 2 years working experience in a similar position
•   Good communication (verbal and written) skills
•   Good interpersonal skills
•   Strong analytical skills
•   Good knowledge and skills in Microsoft applications.
•   Experience in warehouse management (added advantage)

Location: Accra

How To Apply For The Job

Your application documents should include a motivation statement detailing clearly why you want to join ProCredit SLC and why you are particularly suitable for this position.

Please submit your CV and a Motivational Letter to:-

jobs@procredit.com.gh

Or mail to:

The Human Resource Manager
ProCredit SLC
P. O. Box NT 328
Accra

Closing Date: 10 September, 2013

{African Development Bank,Accra,Full-Time, GH,N/A, N/A,30 Sep-2013};

Objectives

The Operations Committee (OPSCOM) is an integral component of the Bank’s Operational organizational structure, tasked to ensure that policies and investment proposals are aligned with Bank strategy and mandate; and serves as the forum for senior Management review and resolution of policy issues affecting operations. OPSCOM permanent members include the three Operations Vice Presidents, the Finance Vice President, the Chief Economist, the Chief of Staff and Director of the Office of the President, the Secretary General and the General Counsel, with the Chief Operating Officer & Vice President as the Chair. Senior management from across the Bank Group participates on a regular basis through the presentation of their investment or policy proposals.  A team of Operations Officers support the work of OPSCOM.

The key work objectives of the Operations Officer include:  

•   Program agenda  for OPSCOM meetings, and use discretion to decline those items that are not ready for OPSCOM consideration;
•   Prepare/consolidate timely and accurate information on OPSCOM deliberations ;
•   Prepare briefs for the Chair and members of OPSCOM, including recommendations on treatment/further processing of proposals;
•   Monitor key aspects of Bank Group Operations working in close collaboration with the front offices of the three Operations Vice Presidencies, as well as with key units across the Bank;
•   Support implementation of key initiatives and participate on behalf of the OPSCOM in working groups, task forces, and other special initiatives;
•   Coordinate production of consolidated strategically driven operations plans and budgets;
•   Undertake special projects as requested.
•   Prepare quarterly and annual reports of OPSCOM for Senior Management.

To deliver this work plan, the Operations Officer will be housed in Operations Committee Secretary (OPSC). He/her reports to the Director OPSC and is assigned to support OPSCOM in fulfilling its duties.
Duties and responsibilities

Under the general supervision of the Director OPSC, the Chief Operations Officer will have the responsibility for undertaking high quality corporate assessment of operations proposals and implementation, to provide OPSCOM guidance and recommendations. His/her major role will be: providing to OPSCOM high quality advisory support on operations under development and execution, on cross operations issues and policy matters to allow decision-making and policy level actions. The Chief Operations Officer will have responsibility for managing the OPSCOM review process, as well as for communicating and monitoring OPSCOM information.

Specific Duties:

•   Ensure systematic internal review of operations and policy-related proposals to assure alignment with strategic objectives, quality standards, readiness, and compliance with Bank policies; provide OPSCOM with concise briefs of these proposals.
•   Maintain accurate consolidated information on key aspects of Bank Group operations, both under execution and in development, including: project processing and delivery schedules, portfolio performance and supervision, resource allocations and usage, and all other operations-level performance benchmarks.  Identify issues for senior management attention, and provide analysis and recommendations as appropriate.
•   Contribute to preparation of consolidated, strategically driven and coordinated annual operations plans and budgets on the basis of inputs from the three Operations Complexes, other Bank complexes and strategic guidance from OPSCOM members.  Provide OPSCOM members with analysis and recommendations to allow policy-level guidance and decision-making.
•   Produce and/or coordinate analysis, briefing material, and recommendations for OPSCOM on cross-Operations issues and policy matters on an ad hoc basis as requested by OPSCOM.
•   Manage the OPSCOM review process for operations; prepare OPSCOM meetings, agendas and attendance, managing the flow and distribution of material to members of OPSCOM and concerned departments.
•   Ensure effective communication of OPSCOM decisions, and tracking of implementation. Provide OPSCOM members with regular reports on implementation of OPSCOM recommendations.
•   Act as a source of information and guidance to country and project teams as may be necessary in implementation of OPSCOM decisions.

Qualification Required & Experience

Selection Criteria

Including desirable skills, knowledge and experience

•   A minimum of a Master’s degree in a relevant development discipline.
•   A minimum of 7 years of relevant professional experience in the design and execution of projects, programs and policies within the Bank.
•   Ability to work effectively across institutional boundaries
•   Rigorous, results-oriented individual, with strong analytical skills and sound business judgment.
•   An aptitude for developing practical solutions, and balancing long- and short-term trade-offs
•   Strong communicator (oral and written), with proven report writing skills.
•   Ability to manage heavy workloads as well as multiple, simultaneous and shifting demands, priorities and deadlines.
•   Ability to deal with sensitive issues in a multi-cultural environment and to build effective working relations with colleagues.
•   Ability to communicate and write effectively in French and/or English, with a good working knowledge of the other language.
•   Competence in the use of Bank standard software (Word, Excel, Access, PowerPoint).

Location: Ghana

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 12 September, 2013

Only applicants who fully meet the Bank’s requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply

{Ankobra West Rural Bank Limited,Esiama,Full-Time, GH,N/A, N/A,30 Sep-2013};

The Ankobra West Rural Bank Limited, Esiama is inviting applications from suitable persons for the following position:- Banking Officer

Qualification Required & Experience

•   BSc Accounting/BCom/BSc Economics/BSc Statistics/BSc Mathematics or equivalent qualified ACIB
•   At least 2 years working experience

Location: Esiama

How To Apply For The Job

Suitable applicats should submit their applications and CVs to:-

The Chairman,
Ankobra West Rural Bank Limited,
P.O.Box C2474,
Accra

Closing Date: 25 September, 2013