{Tigo Ghana,Greater Accra,Full-Time, GH,Bachelors Degree, 1 year,30 Oct-2015};

Role Purpose

The role exists to ensure that Inbound call centre Advisors receive leadership support to enable them achieve set performance and quality of service targets.

In this role, the Team Leader is required to monitor the day to day service delivery of Advisors. He/she is to coach and ensure compliance with set targets and service excellence in order to achieve high customer satisfaction levels.

Key Responsibilities

•   Actively implement strategies and initiatives to enable the business to achieve its objectives.
•   Track, understand and manage Advisors’ performance daily;
•   Be  thoroughly acquainted with Tigo  products and services and the objectives of the company;
•   Ensure the adherence of Tigo Quality Assurance (QA) standard on all calls;
•   Ensure team has tools, systems, and support needed to perform their job;
•   Attend to calls in emergencies or where irate customers are involved;
•   Ensure complete order on the production floor;
•   Monitor, motivate and coach Advisors to achieve specified performance targets;
•   Monitor Advisors’ work attendance or schedule;
•   Report and distribute management information highlighting areas for improvement and those of concern and opportunity;
•   Maintain confidentiality;
•   Act as a  Tigo Ambassador and represent the company’s interests at all times;
•   Update all performance and incidence trackers;
•   Plan events and programs for teams;
•   Any other duty assign.

Qualification Required & Experience

•   A Bachelor’s Degree in any field;
•   Minimum of  a years’ relevant experience in call centre business;
•   Ability to lead and manage teams who are goal oriented in a team environment;
•   Knowledge of the telecom industry and of mobile phone based products essential;
•   Excellent communication skills
•   Friendly personality and team player
•   Working knowledge of MS Office(Excel, Outlook, PowerPoint, etc.) and ability to learn technology quickly
•   Fluent in one or more local languages. Fluent a in foreign language (especially French) will be an added advantage.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 30 October, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,30 Aug-2015};

Role Purpose

The ideal candidates for this role will be required to;

•   Ensure that customers receive adequate level of service or help with their questions, complaints and concerns within the frame- work of Millicom (Ghana) Limited’s objectives and practices;
•   Create team spirit based on the Tigo Values;
•   Project a professional image at all times when in contact with customers and provide useful information from the market place to the company to enable it maintain a competitive edge.

Key Responsibilities

•   Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution;
•   Obtains and evaluates all relevant information to handle product and service inquiries;
•   Directs requests and unresolved issues to the designated resource;
•   Up sale and cross sale of products and services;
•   Maintains call center database by entering information;
•   Follow up on customer interactions and provide feedback on the efficiency of the customer service process;
•   Attracts potential customers by answering product and service questions; suggesting information about other products and services;
•   Performs customer verifications;
•   Records details of inquiries, comments and complaints on required applications;
•   Solves problems; expedites corrections or adjustments and conducts follow ups to ensure resolution;
•   Keeps equipment operational by following established procedures and reporting malfunctions
•   Contributes to team effort by accomplishing related results as needed;
•   Efficiently educates new customers on services provided by the company;
•   Performs other task within the Company which may be allocated from time to time and are commensurate with the position.

Qualification Required & Experience

•   An HND or a Degree in Business related course;
•   Bachelor degree, business/service oriented
•   Good experience and appreciation of customer service and marketing;
•   Good communication skills;
•   Good customer relations orientation

Location: Tema

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 06 September, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,30 Aug-2015};

Role Purpose

The core purpose of this role will be to drive the acquisition of subscribers that use data on our network. The candidate selected for this role will therefore be required to manage the digital sales work stream which is a Sales area that sits alongside Voice and Mobile Financial Services. This role reports to the Head of Sales.

Key Responsibilities

You will drive and be the key owner to the following responsibilities:

•   Acquisition of data subscribers, smartphones and other data device sales;
•   Supporting, guiding and supervising the Digital Sales Managers by:
•   Managing the data freelancer channel of 13+ Digital Sales Supervisors and 300+ agents;
•   Managing the Dealers with regards to digital products and devices;
•   Managing 600+ retailers not directly managed by the Dealers.
•   Frequent travel will be required for this role.

Qualification Required & Experience

•   A minimum educational qualification of a Master’s degree in business or any other relevant discipline;
•   Three (3) to five (5) years management experience working with and motivating cross functional teams;
•   One (1) to three (3) years working experience in sales, preferably in an FMCG or a Telecommunication Company;
•   Must be fluent in English with strong competencies in Excel and data analysis;
•   A Self-starter, highly organised, and results driven;
•   Strategic planning, relationship management and project management;
•   Ability to develop sales strategies that will align to customer and segment needs;
•   Excellent communication, coordination & presentation skills;
•   Exemplary leadership and people management skills;
•   Highly logical & systematic, team player, independent & fast learner.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 14 August, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,31 Jul-2015};

Role Purpose

The Regional Sales Manager will have a core responsibility of ;

•   Contributing to Tigo’s strategic goals;
•   Continually improving the present (and future) performance of Tigo Ghana;
•   Creating team spirit based on the Tigo Values;
•   Stimulating innovation and consumer focus throughout the operation;
•   Managing Tigo’s relationship with the Dealers;
•   Developing distribution channels for new and existing products;
•   Growing the retail universe;
•   Managing stock within territory and
•   Coordinating all distribution and airtime sales issues.

Key Responsibilities

The ideal candidate for this role will be required to strategically plan and oversee the mutual business developments of dealers and Tigo in a specified Geography and will also be responsible for

•   Handling Tigo’s investments and  business processes to a select Dealer;
•   Delivering Tigo Field capability in the assigned territory;
•   Setting goals and objectives for direct reports, monitoring progress and maintaining motivation;
•   Managing performance of their teams.
•   Identifying staff training and development needs and implement necessary actions;
•   Setting goals and objectives for direct reports, monitoring progress and maintaining motivation within the team.

Qualification Required & Experience

•   A university degree or equivalent, preferably in Business Administration/Marketing/Business/Engineering;
•   Two (2) years of managerial experience with field and operational experience preferably in an FMCG;
•   Five (5) years of managerial experience with field and operational experience for candidates without a university degree;
•   Must be a team player with good negotiation skills;
•   Numerate with a good background in Finance.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 30 July, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,31 Jul-2015};

Role Purpose

The Business Support Analyst is responsible for conducting various types of specialized analyses including cost-benefit analyses, sales analysis, financial analyses and feasibility studies. He/She will document analytical findings and conducts internal and external research. The Business Support Analyst will assist, analyse and interpret data on behalf of managers to develop actionable business insights and insight-driven analysing to assist in decision making.

Key Responsibilities

You will drive and be the key owner to the following responsibilities:

•   Conduct qualitative research;
•   Provide information to stake holders for decision-making purposes;
•   Select appropriate reporting tool for developing acquisition and performance trends;
•   Conduct statistical and strategic analysis which includes preparing monthly, quarterly, annual and on-request reports;
•   Develop and maintain Tactical, Strategic, Administrative and Operational analytical capabilities;
•   Conduct briefings and presentations of analytical findings and conclusions;
•   Liaise with technical and field team to understand and resolve issues;
•   Monitor acquisition and distribution project progress by tracking activity; resolving problems; publishing progress reports; recommending actions;
•   Ensure proper documentation of processes.

Qualification Required & Experience

•   Minimum of a Bachelor’s degree;
•   At least two (2) years experience working in analysis;
•   Good understanding of Microsoft office, features and integration capabilities.

CORE COMPETENCIES

•   Exceptional service and results orientation;
•   Superior analytical and problem-solving abilities with demonstrated ability to apply IT in solving problems;
•   Ability to work under pressure and time constraints;
•   Ability to present ideas in business-friendly and user-friendly language;
•   Excellent self-organization and self-direction in performance of tasks, including time management skills;
•   Maintain up-to-date knowledge of analytical advances.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 23 July, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,30 Jun-2015};

Role Purpose

The Retail Sales Supervisor (RSS) is responsible for managing the company’s retail sales channels in the region. He/She will develop and manage a team of retail salesmen to maximize subscriber acquisition across products and services, airtime and smartphone sales.
The RSS will take the initiative to liaise with the Retail Sales Manager to achieve strategic and operational goals.

Key Responsibilities

VOICE & MFS

•   You are the tigo brand! You are responsible for fixing or adding visibility materials appropriately with special reference to the Nielsen Report and Brand Funnel;
•   Prepare and submit monthly itinerary on the last Friday of every (current) month;
•   Prepare daily route before going out on the field/market and sending daily visitation tracker;
•   Visit and Manage the portfolio of POS/IE in their area (Target: 100% POS/tigo cash per month) with special focus on constant product & process update;
•   Plan and Follow sale: in partnership with dealer salesmen, provide feedback to salesman through coaching;
•   Draw and map new and migrated POS on the printed map;
•   Identify Market and Trade opportunities;
•   Develop and grow businesses in assigned zones, circuits and regions by recruiting, training and on-boarding mobile/retail agents;
•   Identify successful strategies for enhancing performance especially in areas of agents’ weak performance;
•   Identifies areas viable for new agents based on customer demand and business opportunity;
•   Undertakes proper Channel management whiles ensuring agents understand the value proposition of the business and commission structures;
•   Monitors and audits Agents to assess their quality of customer service via visitation and processes such as mystery shopping and escalates agent issues for resolution;
•   Plans, executes and feedsback BTL (Below-The-Line) activities with external agencies.

Qualification Required & Experience

•   A university degree or equivalent, preferable in Business Administration/Marketing;
•   Minimum of two (2) years’ experience in a Sales and Distribution role and operation experience preferable in FMCG;
•   Proficiency with IT softwares such as Microsoft Office, Distribution Management Systems, MapInfo, etc;
•   Ability to communicate clearly and concisely in verbal and written English is essential;
•   Good organizational and time management skills
•   Good execution and reporting skills;
•   Interprets feedback from team members and converts this into an action plan;
•   Highly logical & systematic, team player, independent & fast learner;
•   Ability to navigate relationships with local leaders in the territories;
•   Experience working in distribution networks;
•   Understanding of customer service;
•   Experience in trade branding and marketing and ensuring consistent branding across many Points of Sale;
•   Experience in motivating people and explaining business rationale in simplified terms;
•   Proven ability to work in a team-oriented, collaborative environment;
•   Actively participates in (team) meetings;
•   Communicates with clarity, coherence, cordiality, openness and transparency.

Location: Tamale

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 16 July, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,29 May-2015};

JOB PURPOSE
Working in the Commercial Execution Team, the role holder will drive end-to-end delivery of one or more projects across the Mobile team, meeting agreed timelines, specifications & budget.

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency. You understand and have a passion for the job.

Key Responsibilities

As the Africa Marketing leader this professional will be responsible for:

•   Driving delivery to agreed timescales, specification & budget

-Driving delivery of allocated projects across Mobile teams to hit agreed timescales, specifications and budget
-Applying a considered mix of support and pressure to teams and individuals to achieve progress, escalating issues when appropriate

•   End-to-end delivery

-Engaging and managing Mobile teams to deliver end-to-end, from defining first concept, through detailed definition, business case approval, development and launch

•   Managing several development programmes in parallel

-Take responsibility for driving delivery of multiple critical projects in parallel
-Prioritise allocation of personal time to achieve simultaneous delivery across multiple projects

•   Managing stakeholders & resource owners

-Build and maintain relationships with key stakeholders and internal customers
-Proactively engage stakeholders when appropriate to help overcome delivery obstacles

•   Developing & maintain effective project plans

-Work with key project owner and team members to define and agree project scope at the start of each project
-Develop project plans that are comprehensive but not over-detailed in the early stages of each project
-Agree plan details with key stakeholders, resource owners and resources
-Manage & maintain plan to drive delivery of project & identification of problems

•   Reporting progress & issues

Produce regular progress reports for stakeholders and internal customers
Reports to indentify progress against plan and corrective actions where required

Qualification Required & Experience

•   University degree, MBA preferred
•   At least two years of project management experience, gained in telecoms or other high-tech industry
•   Proven experience of project managing cross-functionally

CORE COMPETENCIES

•   Structured thinking and planning
•   Ability to handle detail while retaining sense of big picture
•   Excellent people-handling and interaction skills
•   Flexibility and ability to climb learning curves very quickly
•   Customer-led approach
•   Effective working knowledge of MS Project

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 13 June, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Confidential,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

Job Summary

•   Perform TSS and Collect detailed information
•   Prepare a material List for the sites
•   Supervise Site Activity
•   Commission and integrate the site
•   Perform Acceptance Test
•   Clear the snags and Handover the sites,

Qualification Required & Experience

•   Graduate in Telecommunication
•   Capable to Do Commissioning and Integration of Ericsson 2G and 3G Equipment’s
•   Able to work @ height and Have Climbing Certificate

Location: Accra

How To Apply For The Job

Interested candidates should submit CVs to:-

ghanaofficerecruitment@gmail.com

Closing Date: 20 February, 2015