{Tigo Ghana,Accra,Full-Time, GH,Bachelors Degree, 2 years,19 May-2016};

Role Purpose

The core responsibilities of the Churn and Retentions Manager will encompass the following:

•   Analysing and understanding of all aspects of the customer life cycle, to reduce customer churn;
•   Learning best practices in churn prevention, specifically in the industries of telecom and
•   Implementing programs and changing business rules to accomplish churn reduction.

Key Responsibilities

•   Design and manage the successful implementation of anti-churn offers;
•   Define targets & filters based on ARPU/segment, inactivity, product utilization levels and other relevant criteria for all anti-churn offers.
•   Manage segments on churn subs and ensure a reduction in churn among the High Value base;
•   Manage & update a complete KPI dashboard to track anti-churn program performance;
•   Create and understand segment behavior of churning customers;
•   Analyse reasons customers churn and all associated customer data;
•   Understand existing business rules and operations relating to customer lifecycle and recommend improvements where necessary;
•   Develop and implement retention programs;
•   Stay current on all related industry best practices relating to customer retention and
•   Develop and create detailed visibility reporting on churn metrics and retention program results.

Qualification Required & Experience

•   Must have a Bachelor’s Degree in Economics, Mathematics, Statistics, Engineering or a related field preferred;
•   Minimum of two (2+) years’ experience in a similar role with demonstrable analytical capabilities;
•   Comprehensive offer design experience, with full knowledge of analytical methodologies and scenario modeling;
•   Exceptional analytical, conceptual and problem-solving abilities;
•   Excellent communication skills;
•   Ability to work under pressure and time constraints;
•   Ability to work effectively with a wide range of cultures in a diverse community. Knowledge of telecom business will be an added advantage.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 19 May, 2016

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{ZTE Ghana Ltd,Accra,Full-Time, GH,Bachelors Degree, 3 years,22 Dec-2015};

ZTE Ghana Ltd, is one of the subsidiaries of ZTE Corporation (China), which is a globallly-leading provider of telecommunications equipment and network solution.

We are seeking to employ dedicated, qualified persons from very high repute telecom service providing companies for the position of:- Microwave Engineer

Job Description

•   Responsible for the maintenance of Microwave network daily issues
•   Troubleshoot and solve the network malfunction fast and effectively
•   Responsible for technical support, project implementation, testing and commissioning, site survey, maintenance and trouble shooting
•   Provide technical support to customers through remote and on-site trouble-shooting
•   Provide technical solution and hands-on support on MW Equipment

Qualification Required & Experience

•   At least a bachelor’s or a Master’s Degree in Telecommunication, Electrical and Electronic Engineering with not less than 3 years working experience in a related field preferred
•   Good interpersonal communication skills and team spirit
•   Good at MS Office, MS Office Applications (Word, Excel, Access and PowerPoint)
•   Flexible personality to accommodate a dynamic work load

Salary: We will provide attractive and competitive salary

Location: Accra

How To Apply For The Job

Interested persons should send their applications and resumes to:-

huang.shaolin10@zte.com.cn  and  theophilus.laryea@zte.com.cn

Closing Date: 22 December, 2015

{ZTE Ghana Ltd,Accra,Full-Time, GH,Bachelors Degree, 3 years,22 Dec-2015};

ZTE Ghana Ltd, is one of the subsidiaries of ZTE Corporation (China), which is a globally-leading provider of telecommunications equipment and network solution.

We are seeking to employ dedicated, qualified persons from very high repute telecom service providing companies for the position of:- Wireless Engineer

Job Description

•   Responsible for the maintenance of Microwave network daily issues
•   Troubleshoot and solve the network malfunction fast and effectively
•   Responsible for LTE base station engineering survey, installation commissioning, acceptance etc
•   Supply the formal fault analysis reports to the customers after finished troubleshoot the network malfunction or compose official letter to customers with work related
•   Continuously enhance and improve the technical support service framework to achieve channel partners and customers satisfaction.

Qualification Required & Experience

•   At least a bachelor’s or a Master’s Degree in Telecommunication, Electrical and Electronic Engineering with not less than 3 years working experience in a related field preferred
•   Good interpersonal communication skills and team spirit
•   Good at MS Office, MS Office Applications (Word, Excel, Access and PowerPoint)
•   Flexible personality to accommodate a dynamic work load

Salary: We will provide attractive and competitive salary

Location: Accra

How To Apply For The Job

Interested persons should send their applications and resumes to:-

huang.shaolin10@zte.com.cn  and  theophilus.laryea@zte.com.cn

Closing Date: 22 December, 2015

{ZTE Ghana Ltd,Accra,Full-Time, GH,Bachelors Degree, 3 years,22 Dec-2015};

ZTE Ghana Ltd, is one of the subsidiaries of ZTE Corporation (China), which is a globallly-leading provider of telecommunications equipment and network solution.

We are seeking to employ dedicated, qualified persons from very high repute telecom service providing companies for the position of:- In Vas Engineer

Job Description

•   IN VAS Engineer (Intelligent Network Valued Added Service Engineer)
•   Maintain Voicemail system. General knowledge of Telecom Intelligent Network, IP Infrastructure etc, Familiarization with SS7 networks SIP protocol
•   Operations Processes & Interfaces (Fault Management, Change Management, Reporting)
•   Install and Test new software in voicemail system

Qualification Required & Experience

•   At least a bachelor’s or a Master’s Degree in Telecommunication, Electrical and Electronic Engineering with not less than 3 years working experience in a related field preferred
•   Good interpersonal communication skills and team spirit
•   Good at MS Office, MS Office Applications (Word, Excel, Access and PowerPoint)
•   Flexible personality to accommodate a dynamic work load

Salary: We will provide attractive and competitive salary

Location: Accra

How To Apply For The Job

Interested persons should send their applications and resumes to:-

huang.shaolin10@zte.com.cn  and  theophilus.laryea@zte.com.cn

Closing Date: 22 December, 2015

{ZTE Ghana Ltd,Accra,Full-Time, GH,Bachelors Degree, 3 years,22 Dec-2015};

ZTE Ghana Ltd, is one of the subsidiaries of ZTE Corporation (China), which is a globally-leading provider of telecommunications equipment and network solution.

We are seeking to employ dedicated, qualified persons from very high repute telecom service providing companies for the position of:- Power Supply Engineer

Job Description

•   Implementation of power grids for large public project works
•   Developing methods of integrating renewable power technology
•   Evaluation of integrating renewable power technology
•   Ensuring the safely operations of power grids to facilitate the smooth functioning of pumps, motors, turbines, generators, heat exchangers and air conditioning systems

Qualification Required & Experience

•   At least a bachelor’s or a Master’s Degree in Telecommunication, Electrical and Electronic Engineering with not less than 3 years working experience in a related field preferred
•   Good interpersonal communication skills and team spirit
•   Good at MS Office, MS Office Applications (Word, Excel, Access and PowerPoint)
•   Flexible personality to accommodate a dynamic work load

Salary: We will provide attractive and competitive salary

Location: Accra

How To Apply For The Job

Interested persons should send their applications and resumes to:-

huang.shaolin10@zte.com.cn  and  theophilus.laryea@zte.com.cn

Closing Date: 22 December, 2015

{Tigo Ghana,Accra,Full-Time, GH,Bachelors Degree, 3 years,15 Dec-2015};

Role Purpose

The individual selected for this role will be responsible for developing customer ARPU and usage through segmented initiative leveraging on specific customer behaviour. (S)He will develop segment wide initiatives, continuously monitor all drivers for revenue/usage and develop targeted initiatives to maximise revenue growth.

Key Responsibilities

•   Develop plans and budgets for the Usage section in line with the business objectives;
•   Analyse customer behavior patterns through various parameters to generate insights to increase revenue;
•   Develop/actively engage all segments in the development of initiatives and campaigns to grow usage;
•   Monitor and track the revenue bucket performance in line with agreed KPI’s and report on the same;
•   Track and monitor the financial impact of new and existing products and the financial performance, including revenue growth
•   Monitor usage pattern of customers using intelligence tools like GIS and BI Attaining month on month Usage and Revenue targets;
•   Work with IT to support implementation of innovative products and solutions;
•   Liaise with customer services to support communication to customers on new products and services.

Qualification Required & Experience

•   A Bachelor’s degree in Business Administration or a related field. An MBA is desirable;
•   Minimum of three (3) – five (5) relevant years experience in planning (commercial and financial) and analysis in a commercial setting;
•   Experience building and developing channels;
•   Ability to influence and get things done quickly;
•   Customer Focus
•   Excellent interpersonal skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 15 December, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{MainOne,Accra,Full-Time, GH,Bsc/HND/Diploma, 2 year,11 Dec-2015};

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Job Summary

The NOC Support Engineer is responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.

Qualification Required & Experience

•   Bsc/HND/Diploma in Telecoms/Computer/Electrical & Electronics Engineering
•   2 – 3 years’ experience in a NOC Support role
•   Familiar with NOC processes & procedures
•   Basic SDH
•   Basic Telecoms
•   MS Office applications
•   Ability to use initiative to tackle a broad range of problems,  while  still  following  procedures  and processes.
•   Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
•   Able to work well within a busy team and handle a wide range of issues.
•   Capable of multi-tasking, good time management and prioritisation of workload.
•   Strong analytical skills and able to collate and interpret data from various sources.
•   Ability to assess, prioritise faults and respond or escalate accordingly.

Location: Accra

How To Apply For The Job

Attractive remuneration packages, a pleasant working environment, and challenging career prospects await the successful candidates.

To apply, please email your curriculum vitae to:-

ghanajobs@mainone.net

•   Ensure you indicate YOUR NAME AND THE POSITION you are applying for in the Subject line of the email.
•   Only short-listed candidates will be contacted.

Closing Date: 11 December, 2015

{MainOne,Accra,Full-Time, GH,Bachelors Degree, 2 year,11 Dec-2015};

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Job Summary

•   The Service Delivery Officer is responsible for carrying out the administrative and sales support function within the organization.
•   The primary responsibility is to manage Customer  acquisition  and  sales  process  lifecycle, including Third Party engagement for delivery of service to Main One Customers in Accra.

Qualification Required & Experience

•   Bachelor’s degree in relevant disciplines
•   Minimum of 2-3 years’ experience within the industry (experience in a Junior Sales role is also adequate)
•   Ability to pay attention to detail
•   Ability to work independently
•   Strong IT skills: Word, Excel and PowerPoint
•   Excellent interpersonal skills
•   Knowledge in Telecom Industry would be preferred
•   Excellent Business writing skills

Location: Accra

How To Apply For The Job

Attractive remuneration packages, a pleasant working environment, and challenging career prospects await the successful candidates.

To apply, please email your curriculum vitae to:-

ghanajobs@mainone.net

•   Ensure you indicate YOUR NAME AND THE POSITION you are applying for in the Subject line of the email.
•   Only short-listed candidates will be contacted.

Closing Date: 11 December, 2015

{Tigo Ghana,Greater Accra,Full-Time, GH,Bachelors Degree, 4 years,30 Oct-2015};

Role Purpose

You are responsible for the customer’s satisfaction and loyalty. You administrate and control all the call center activities assuring an optimal telephone customer service according to the customer’s needs. You will be part of the Customer Operations management team so you will therefore be responsible for continuously improving cross-functional cooperation and communication.

Key Responsibilities

•   Efficiency Enhancement – Maximize the efficiency of Contact Centre resources by ensuring the operation is based on optimal resources;
•   Fulfill the internal policies, procedures and corporate strategies in the contact centre operations;
•   Critically evaluate performance/production data gathered from multiple sources and ensure accuracy of such data;
•   Review and evaluate call centre advisors’ effectiveness: performance, schedule compliance, programming of vacations, disciplinary matters, control of absenteeism and permission.
•   Implement, administrate and follow up new call centre initiatives and projects;
•   Attend work meetings: managerial, team leaders, coordinators and projects;
•   Manage the running of the call centre, including equipment, effective  human resource planning and development;
•   Develop and ensure effective implementation of call centre strategies;
•   Maintain a customer service culture;
•   Make a proposal for annual call centre budget;
•   Put internal controls in place to ensure operational efficiency and processes;
•   Meet call centre KPIs;
•   Any other work related assigned duty.

Qualification Required & Experience

•   Bachelor’s Degree in any field.  A second degree will be an added advantage;
•   Minimum of four (4) years’ experience in customer operations in the telecommunications industry;
•   Experience in Contact Centre platform solutions;
•   Advanced/detailed knowledge of workforce management systems, processes and techniques;
•   Knowledge of Contact Centre, IVR,  Logger and ACD;
•   Customer focused and able to understand the needs of internal and external customers;
•   Data Analytics & MI development capability with excellent computer skills. (i.e. MS Word, Excel, Power Point, Visio, BO)
•   Demonstrated leadership and organizational skills with cross-functional teams
•   Exposure to working with Senior Management teams.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 30 October, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.