Posts Tagged ‘Telecommunications Jobs in Ghana’

Job Vacancy For Engineer, Networks Field Service

Posted on: August 7th, 2018 by Ghana Jobs

{MTN Ghana,Accra,Full-Time,GH,N/A,3 years,10 Aug-2018};

Division: Network Group
Department: Networks Operations
Location: Accra
Position: Engineer, Networks Field Service
Level: MTN Level 2
Reports to: Manager, Networks Field Service

Job Summary

To maintain MTN’s network at the highest standards within the assigned region through effective coordination and supervision of all internal and external regional technical field resources and to ensure customer satisfaction for all the network services provided by MTN.

Job Role

• Day-to-day supervision and coordination of all regional technical operations and maintenance activities in the region with the Managed Service Provider to ensure all network SLAs/ KPIs, customer KPIs/SLAs, due dates and specifications are strictly adhered to.
• Liaising with the central change management team to ensure that all network changes within the region are effectively managed.
• Serve as the MTN resource to be part of all network acceptance tests of all nodes and services.
• Assist Sales team in identifying and closing opportunities from a technical perspective.
• Provide input for OPEX and CAPEX budget for the region.
• Implement procedures, processes and systems to track and monitor network service quality and customer-service standards within the region.
• Meet regularly and on an ad hoc basis with Managed Service Provider to discuss and track performance or technical and customer issues
• Ensure all network spares inventory are in place and appropriately stocked per managed service contract SLA
• Perform spot checks to ensure compliance by Managed service provider to all HSSE ideals within the region
• Produce reports to evaluate/benchmark regional performance in accordance with Network Regional Coordination guidelines.
• Ensure network radio KPIs are achieved and tracked on a daily basis
• Ratify KPI exclusions claimed by Vendors with the central team
• Develop and execute a preventive maintenance program for all parts of the network within the region.
• Schedule and attend customer review meetings for enterprise customers.
• Track FTTH (Fixed broadband) installations and fault repairs within the region
• Ensure power availability at all switch centres and cell sites
• Serve as a plant protection officer to ensure outside plants are protected from damage.
• Completion of physical on-site inspections of sites
• Asset inspection, database tracking and validation
• Submit relevant reports & presentations as and when required.

Qualification Required & Experience

Education

• Minimum of a B.Sc. Electrical/Electronics/Telecommunications and or a related Computer Engineering

Experience

• Minimum of 3 years’ field proven work experience in the GSM Telecommunications industry with experience in radio, transmission and power networks
• 1 year experience in IP Technology

Competencies

Technical competencies:

• Adequate knowledge in network system technologies like GSM, WCDMA, LTE (2G, 3G, 4G) access technologies.
• Adequate knowledge in GPON and IP networks
• Adequate Knowledge in SDH & PDH, SDN Transmission network (coverage and capacity)
• Knowledge of power systems
• Network Operations & Network quality management
• Knowledge and application of technological advancements

Skills /Physical competencies:

• Ability to follow processes and make improvement
• Ability to learn quickly
• Ability to work under pressure
• Excellent communications skills: – oral & written, language skills
• Strong negotiation skill
• Excellent stakeholder management skills
• Excellent customer management skills
• Proactive thinking ability
• Integrity
• Highly organized and able to adapt quickly to changing priorities
• Ability to review SLA and WLA
• Ability monitor network performance and follow up vendor for timely resolution of network outages and challenges

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae to:

[email protected]

Kindly indicate the Position & Location in the subject and note that only shortlisted applicants will be contacted.

Closing Date: 10 August, 2018

Job Vacancy For Engineer, RAN Optimization

Posted on: June 29th, 2018 by Ghana Jobs

{MTN Ghana,Accra,Full-Time, GH,BSc,3 years,04 Jul-2018};

Division: Network Group
Department: Network Planning
Location: Accra
Position: Engineer, RAN Optimization
Level: MTN Level 2
Reports to: Manager, RAN Optimization

Job Summary:

Govern the managed services vendor to enhance the network quality across all technologies. It includes network performance monitoring, statistical reporting, data collection for network improvement, creation and customization of optimisation report, participate in network performance improvement projects, benchmark report analysis as well as provide inputs into RAN planning activities.

Job Role

• Monitoring and Optimization of LTE, UMTS and GSM sites to improve radio KPI’s.
• Coordinate the MS vendor activities on the optimization of LTE, UMTS and GSM Accessibility KPIs and Worst Cells such as (RRC Success Rate, E-RAB Success Rate, Paging Success Rate, Location Update Success Rate, RACH Success Rate, Admission and Congestion Control)
• Coordinate the MS vendor activities on the optimization of Retainability KPIs and Worst Cells such as (PS Drop Rate, CS Drop Rate, IRAT Handover, Inter Frequency Handover, Intra Frequency Handover, Channel Switching, UE Context Release, E-RAB Release, E-RAB Modification and CS Fallback).
• Coordinate the MS vendor activities on the optimization of Integrity KPIs and Worst Cells such as (PDCP Throughput, PDCP Latency, PDCP Packet Loss, PDCP Volume, RLC and MAC Delay, BLER and IUB Utilization and Congestion).
• Coordinate the MS vendor activities on the optimization of Mobility KPIs such as HO Preparation and Execution during Intra-LTE S1 HO, Intra-LTE X2 HO, Inter-LTE S1 HO, Inter-LTE X2 HO, LTE-WCDMA/IRAT HO.
• Monitoring and Escalating of High Utilization on Performance Indicators such as License Capacity, Physical Resources such as PRB and CCE, E-NodeB Processor Load, MME System Load and System Volume for Upgrade.
• Follow up with Vendor with the Implementation of day to day Parameter Tuning to enhance customer experience.
• Highlight and escalate service and network issues via statistic performance analysis and recommend for best service assurance.
• Preparations of Daily/Weekly Network Performance reports and implement recommendations.
• Ensure that all KPI objectives and SLA are strictly adhered to.
• Weekly Network Quality Improvement meeting with Vendor on status of the Network and the Impact of the Improvements from Change Request.
• Coordinate and Submission of Change Request on behalf of Vendor for Approval to improve Network Quality.
• cordinate and Follow up the Implementation on Changer Request and Share Pre-Post Performance by Vendor.
• Follow up with Vendor on VVIP and VIP Customer Complaint and its resolution.
• Perform regular drive testing to access the performance of the network
• Analyze network performance reports and identifying opportunities for improvements.

Qualification Required & Experience

Education

• BSc. Electronic/Telecommunications Engineering
• Professional certification is a plus.

Experience

• 3 years working experience in a telecoms environment with at least 1 years in a supervisory role.
• Experience in Radio Network Optimization

Competencies

Knowledge

• Working knowledge of Radio planning and Optimisation and engineering economics.
• Skill in records/documentation keeping.
• Ability to perform engineering studies in the areas of RAN Optimisation.
• Impeccable communication skills (verbal, written and visual) across all levels.
• Good knowledge of radio network Optimization on LTE, UMTS and GSM Accessibility KPIs
• Good knowledge of radio network Optimization on LTE, UMTS and GSM Retainability KPIs
• Good knowledge of radio network Optimization on LTE, UMTS and GSM Integrity KPIs
• Good knowledge of radio network Optimization on LTE, UMTS and GSM Mobility KPIs.
• Excellent knowledge of Radio Propagation Principles

Behavioural qualities:

• Analytical skills
• Strong numeric ability
• Innovative
• Team player
• Good communication skills
• Interpersonal skills
• Self-motivated

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae by July 4, 2018 to:

[email protected]

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 04 July, 2018

Job Vacancy For SME Regional Manager

Posted on: April 18th, 2016 by Ghana Jobs

{Tigo Ghana,Accra,Full-Time, GH,Bachelor Degree, 3 years,17 May-2016};

Role Purpose

•   To Drive Enterprise Sales SME team leaders who are responsible for driving Acquisition sales within the framework of an agreed sales strategy that delivers return on investment, profitability and customer satisfaction.
•   To contribute to the management of SME Sales and provide regular inputs to the development of sales plans.

Key Responsibilities

•   Leadership of a SME Acquisition sales team to achieve specific sales targets, as agreed by the head, SME Sales.
•   Manage SME Acquisition sales and work on a matrix basis with other Sales Managers to provide appropriate sales support for all key customers.
•   Full integration of quality management procedures to all business processes within the SME sales function and their effective deployment on a day-to-day basis.
•   Cost-effective sales management for all SME Acquisition using standard management tools and sales processes:

-Target setting
– Account management
-Contact strategy
-ADP
– Customer satisfaction
– Coaching of account partners

•   Set business performance targets for SME Acquisition, agreed with the head, SME Sales.
•   Use appropriate performance metrics and measures to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets are met or exceeded.
•   Compelling business cases for investment in SME Sales, clearly identifying return on investment and risk.
•   Full compliance with regulatory, legal and commercial requirements.
•   A highly productive, skilled and motivated SME Acquisition team, developed through the adoption of best-in-class human resource management practices.
•   Supply relevant decision support and management information data to ensure that SME acquisition performance conform to investors’ expectations.
•   Efficient use of all resources assigned to SME Sales, ensuring that agreed customers’ needs are met at a profit to Tigo Ghana.

Qualification Required & Experience

•   Bachelors degree in Business studies or equivalent
•   3 years’ experience of telecommunications sales management in an enterprise solutions environment
•   Consultative-based selling skills
•   Coaching skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 17 May, 2016

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Job Vacancy For Pricing Manager At Tigo Ghana

Posted on: March 13th, 2015 by Ghana Jobs

{Tigo Ghana,Ghana,Full-Time,GH,N/A,N/A,31 Mar-2015};

Role Purpose

To roll out and train, to improve and drive pricing as a key strategic initiative.
The position plays a key role in ensuring that the importance of pricing (as a key lever) is understood at all levels and helps driving the firm’s continuing efforts towards profitable, sustainable business.

Key Responsibilities

•   Identify training and development needs from a pricing perspective through job analysis, appraisal schemes and regular consultation
•   Design tailored pricing learning and development programmes
•   Monitor and review progress through questionnaires, discussions with senior stakeholders
•   Keep ahead of pricing developments by reading relevant journals, going to conferences and attending relevant courses
•   Responsible for the development and maintenance of a capability to capture, re-use, and promote country pricing teams’ best practices, key learnings, proposal material, market knowledge, etc
•   Set up a network/community of pricing champions
•   Ensure that pricing best practice and  identified & shared;
•   Strategic role in analysing the ever changing market environment & identifying key risks and opportunities, to optimise pricing decision-making.
•   Develop a strong network of contacts within the countries and across the Group
•   Create killer powerpoint presentations that adhere to KISS principles whilst inspiring, influencing & impressing
•   Identify revenue-generating price change opportunities

Qualification Required & Experience

•   Undergraduate Degree – essential (preferred: Economics, Marketing, Business or similar)
•   Postgraduate Degree – Added advantage
•   Excellent verbal and written communication skills
•   Able to build relationships and credibility quickly
•   Great presentation skills – capable of presenting to diverse audiences – individuals, teams, pricing analysts to CEO
•   Diplomatic skills to work across a matrixed organization and be a coalition builder who can easily defend positions from a data perspective and mediate opposing views to assist in pricing decision making.
•   Financial modeling
•   Ability to develop new techniques or approaches

MINIMUM EXPERIENCE

•   5-7 years of experience with proven track record in a highly analytical environment such as Finance, Consulting, Strategy, Marketing
•   Either significant Learning & Development or Pricing experience is essential
•   Learning & Development and Pricing experience is nice to have
•   Pricing experience is essential (nice to have: across multiple industries & B2C environment)

CORE COMPETENCIES

•   Confident and with the credibility to present effectively to senior managers and if necessary challenge status quo
•   Results oriented with proven experience in partnering with business stakeholders with a blend of business acumen and analytical expertise
•   Highly skilled in the synthesis of data and understanding from multiple data sources in order to distil it down into tangible and meaningful strategic insight
•   Highly logical & systematic, team player, independent & fast learner

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 13 April, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Job Vacancy For DCN Engineers

Posted on: January 7th, 2015 by Ghana Jobs

{Confidential,Ghana,Full-Time,GH,N/A,N/A,28 Jan-2015};

A leading Telecommunications company is looking for dynamic & seasoned engineers with outstanding track records for challenging and rewarding careers.

Job Title: DCN Engineers Ref: DCNENG

Responsibilities

•   Review traffic graphs and alarms of backbone nodes to investigate, take action, document events and follow up
•   Install, provision, troubleshoot, maintain, document, and upgrade routers switches, firewalls, servers, virtual machines, software and IP monitoring tools.
•   Assin, provision, est, modify and disconnect IP/MPLS resources for backbone and customer circuits
•   Perform bandwidth upgrades and downgrades of circuits
•   Configure/change DNS records

Qualification Required & Experience

•   A Bachelor’s degree in Computer, Electrical/Electronic, Electrical or Telecommunications Engineering or other related discipline
•   A postgraduate degree or professional certification in Telecommunication or Engineering field will be an added advantage

Skills / Competencies

•   Minimum of 3 years experience in IP / DCN with a telecom company/vendor
•   Strong knowledge on routing and switching of Data Nodes
•   Must have strong knowledge Policy Routing and MPLS
•   Must have good knowledge on security policy norms
•   Must have good knowledge on Linux, UNIX and BSD
•   Must be experienced in IP/MPLS

Location: Accra

How To Apply For The Job

Qualified candidates should e-mail their resume with a scanned passport sized photograph (quoting reference as subject of the e-email) to:-

[email protected]

Closing Date: 20 January, 2015

Job Vacancy For Customer Service Engineer At Vodafone Ghana

Posted on: September 12th, 2014 by Ghana Jobs

{Vodafone Ghana,Ghana,Full-Time,GH,N/A,N/A,31 Oct-2014};

Key Accountabilities:     

•   To comply with the FAN Field Engineer Job standards and behaviours in conjunction with the requirements detailed in this

Job Description

•   Doing installations at the Exchange and Customer ends.
•   Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment to be used.
•   Ensure all work is carried out in compliance with Vodafone safety requirements
•   Maintain high quality of workmanship standards whilst being as efficient and cost effective as possible
•   To carry out work appropriate to the role and training as directed by line manager in an efficient and courteous manner
•   To inform line management of any reasons for lateness, failure to report, or withdrawal from duty
•   Brainstorming with relevant stakeholders and drawing a diagrammatic representation of how requested service will be delivered.
•   Delivery of own work within timescales and commitment time
•   To deliver effective and timely service delivery in line with Vodafone practices and behaviours
•   Testing and certifying the quality of Copper, Radio or fiber cores to be used.
•   To ensure Network/Data records are updated on job completion
•   Doing an end-to-end test of services provided
Person Specification:

Performance Drivers

•   Extensive knowledge of various Ghana Telecom’s Data network infrastructure
•   Microsoft office package such as Power point, Excel, Project and Visio
•   Strong verbal and written communication skills
•   Be able to think creatively, to innovate and resolve technical problems
•   Ability to both lead and work as a team member within the FAN field Operation teams
•   Good communication skills with customers and colleagues
•   Ability to demonstrate behaviours that portray Vodafone as a professional Company

Qualification Required & Experience

•   Bachelor’s Degree in Electronics, Electrical, Communications Engineering, or Computer Science with minimum of 3 years working experience in a related field or HND in Electrical & Electronics with minimum of 5 years working experience in a related field or its related qualification.
•   Extensive knowledge in Telecommunication networks architecture
•   Hand-on experience on IP Networks and infrastructure
•   Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services Working and understanding of IP/MPLS VPN technologies
•   Basic PABX Configuration Basic IT skills
•   CCNA is an added advantage
•   Must have clean driving record, and possess valid driving incense

Location: Accra

How To Apply For The Job

Interested and suitably qualified candidates should:

Click Here To Apply Online

Closing Date: 30 September, 2014

Job Vacancy For Agent Quality Officer – Mobile Financial Services At Tigo

Posted on: May 27th, 2014 by Ghana Jobs

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Jun-2014};

Role Purpose

You are responsible for managing agent performance, quality, visibility and network development in one area of Ghana, reporting to the MFS Agent Quality Manager (AQM) for the territory in which this area lies. You are responsible for identifying potential agents, selling the agent value proposition to new agents, recruiting and on-boarding new agents, monitoring agent quality and compliance, and managing agent relationships

Key Responsibilities

1. Agent Network Development

•   Manages relationships with Retail Agents in assigned area, driving them to achieve set targets
•   Provide agents with (re)training and feedback on performance
•   Identifies areas of agents’ weak performance and determines and implements effective strategies to address this
•   Identifies successful strategies for enhancing performance and replicates and shares these as appropriate
•   Identifies areas appropriate for new agents based on customer demand and business opportunity
•   On-boards and trains new agents approved by Channel management, ensuring that they are well trained and knowledgeable about MFS products and incentives
•   Thoroughly understands value proposition of MFS for an Agent and effectively sells this to current and potential Agents
•   Manages monitoring and retraining process to ensure that all agents are well trained and knowledgeable about MFS products and incentives
•   Provides logistical support for community events and subscriber engagement activities to boost agent viability
•   Coach Agents on business development tactics and strategy

2. Agent Network Quality Assurance

•   Communicates Agent customer service requirements including availability of cash and e-money
•   Monitors and audits Agents to assess for quality customer service, visibility and availability
•   Monitors and audits Agents to assess their quality of customer service via visitation and processes such as mystery shopping
•   Escalates Agent issues for resolution
•   Provides feedback to Agents regarding customer complaints, poor performance, poor quality service or good performance
•   Ensure that Agents have consistent and good quality visibility and branding

3. Team Management

•   Manages team of Agent Quality Officers (AQOs)

Qualification Required & Experience

•   Minimum Higher National Diploma (HND) or other higher education qualification
•   Proficiency with IT software such as Excel, Power Point, Word
•   Ability to communicate clearly and concisely in verbal and written English essential
•   Minimum 2 years’ experience in Sales and Distribution role

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

[email protected]

Closing Date: 26 June, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Job Vacancy For Project Management Office Support At Tigo

Posted on: May 27th, 2014 by Ghana Jobs

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Jun-2014};

Role Purpose

To provide leadership and vision to the Project, Program and portfolio  Management process in the Operation, address common project management issues in order to support and facilitate project success – to deliver in time, on budget and with the desired quality

Key Responsibilities

Global PMO Frameworks
Support the implementation of the Global PMO Framework Model for areas of the Factory within all operations

•   Working with Local PMOs, to ensure project, program and portfolio management methodology in the Operation is compliant with Millicom Project Management competency framework
•   Ensuring that all projects have the correct artefacts, and they meet agreed quality standards and are stored in within confluence.
•   Produce Compliance reporting for key aspects of the frameworks, ie artefacts, usage, etc, by operation
•   Ensuring Common Standards are monitored and maintained
•   Support the delivery of the Automated Reporting for all operations
•   Support TCO reporting for all projects, ensuring each project is measured against triple constraints.

Global PMO Tools
Support the mission of providing standardised tools

•   Ensuring that Data Quality is maintained by managing changes as required
•   Perform Project Audit Functions
•   Support Development of Global/Regional/Local Dashboard Reporting

Global PMO Culture and Change Management
Support the implementation of PMO Culture

•   Ensuring all local PMOs have the support they need to ensure they implement the PMO culture
•   Supporting all change management activity
•   Manage Feedback

Global PMO Policies and Processes
Support the development of Global PMO Process and Policies

•   Support implementation and communication of Global PMO Processes and Policies

Global PMO and Communication Plan
Support the establishing a Common PMO language

•   Supporting the Alignment of Global and Local PMO teams , eg, establishing Key Project Management Definitions
•   Support in establishing Tigo University and Training
•   Manage PMO community tools, SharePoint, yammer

Global PMO Risks and Issue Management
Supporting and Sharing Key lessons learnt

•   Ensuring that risks are captured and escalated appropriately – through reporting
•   Capture all lesson learnt and making them available to all operations via local PMOs

Position Requirements

Knowledge in;

•   Cellular Technologies, Project management, Basic Financial Understanding, Excellent Tracking Skills, Good Analytical Skills and report capability

Qualification Required & Experience

•   Minimum 1st Degree, PMP qualification or any related certification

Experience;

•   Project Management/PMO experience preferred

Skills;

•   Good Communicator, Sound Business Acumen
•   Reporting and Microsoft Project
•   4 “E’s” individual – Energetic, Energizing others, Edge to make decisions, Execute decisions
•   Leadership, mentoring and coaching skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

[email protected]

Closing Date: 26 June, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Job Vacancy For National Stores Manager At Tigo

Posted on: May 27th, 2014 by Ghana Jobs

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Jun-2014};

Role Purpose

•   The role exists to ensure that our store network achieves set service quality, traffic and retail performance targets.
•   In this role the Manager is expected to guarantee optimal performance on key performance indicators, to provide effective guidance to store leadership and deliver processes and technology improvements on a continuous basis.

Key Responsibilities

•   Develop and implement store setup, remodelling and branding plans, as well as stocking and retail strategies for Tigo Stores and dealer located outlets.
•   Ensure that stores are presented and branded to a high standard at all times to maximize sales
•   Maintain a strong presence in all stores nationwide, leading by example to ensure that customers receive the highest standards of customer service and sales expertise at all times
•   Manage supplier and dealer relationships to ensure high service levels and optimum terms and conditions
•   Meet key performance indicators including customer effort score, net sales and traffic numbers
•   Meet annual sales and profit targets within agreed Budget levels
•   Create a strong customer service focus across the store team and ensuring that  customers are central to all activities and decisions
•   Ensure the Store Sales operation maximizes sales, has agreed products and promotion plans, optimum staff levels and that staff are properly trained
•   Coordinate sales and service operations with all other departments
•   Monitor, analyze sales and market trends specifically within the telecom industry
•   To perform other tasks within the Company which may be allocated from time to time and is commensurate with the position

Qualification Required & Experience

•   Bachelors Degree
•   Advanced degree/qualification in Business or Finance would be an advantage

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   3 to 4 years customer service experience.
•   Strong Customer orientation
•   High personal standard, confident, self motivated and results  driven
•   Exemplary leadership and people management skills
•   Strong analytical skills and problem solving skills
•   Excellent verbal and written communication skills and strong telephone manner in English and Twi
•   Friendly personality and team player
•   Attention to detail

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

[email protected]

Closing Date: 26 June, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Job Vacancy For Performance and Development Manager At Tigo

Posted on: May 27th, 2014 by Ghana Jobs

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Jun-2014};

Role Purpose

As Performance & Development (P&D) Manager, you will be responsible for supporting the delivery of business results. You will achieve this through the creation and proper execution of strategic and business-aligned performance and learning initiatives. To be successful in this role, you will need to have a sound understanding of Tigo’s business, and the ability to use this understanding to create and drive P&D initiatives that have a deep impact on business results. You will also need to have the ability to work directly with (and influence) line managers in order to drive the business agenda through the P&D initiatives you champion.

Key Responsibilities

You will contribute to the achievement of business results by, among other things:

•   Thinking about and using blended learning as a way to meet business needs
•   Understanding and properly using Millicom’s leadership competency model
•   Creating and implementing business-aligned P&D initiatives
•   Proper program management and evaluation to demonstrate the effect on the business of P&D initiatives
•   Proper implementation of the Tigo performance management process (i.e. objective setting, reviews etc)
Providing support to line managers and employees in the completion of the performance management cycle
•   Identifying and making recommendations for competency development, based on competency mapping
Initiating and leading projects that improve employee performance
•   Working with line managers to create a visible path to career development for employees
Working with line managers to drive succession planning in all key roles i.e. identify and develop successors

Qualification Required & Experience

•   4-8 years work experience in a similar or related field
•   First degree in Human Resource Management, Organizational Psychology or a related discipline.  MBA in commercial disciplines a plus. Direct commercial/line experience a very strong advantage
•   HR Business Partner experience a strong advantage
•   Direct experience creating and managing budgets
•   Experience in HR Administration, L&D and Culture Change Management in a multinational organization. In addition, it is desirable to have experience of independently managing the above functions
•   Good knowledge of functional trends in the telecom industry, together with the ability to provide strategic focus
•   Intellectual maturity and sensitivity to strike a balance between employee & organizational interests
•   Technical and soft skills curriculum architecture experience strongly desired
•   Direct experience working closely with line managers to fully understand the performance drivers of their businesses in order to support them in:

-Mapping the critical competencies required in their teams to deliver key strategic outcomes
-Creating improvement programs to fill existing gaps in current and future competency requirements
-Creating key performance indicators to properly measure performance on outcomes that drive the business

CORE COMPETENCIES

•   Excellent interpersonal and communication skills
•   Strong leadership and influencing skills, with the ability to engage key stakeholders within the organization in order to drive the performance and development agenda
•   Strong analytical and numerical/quantitative skills. Strong business acumen and MS Excel skills and advantage
•   Flexible, results oriented and able to work in a project-driven environment
•   Good command of leadership and sales development practices, plus capability for training course delivery
•   Good understanding of competence management processes and tools
•   Sound consulting and course designing skills, together with good presentation and facilitation skills
•   Ability to multi-task, with strong project management and decision-making skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

[email protected]

Closing Date: 26 June, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

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